RTx::Shredder cron problem

RT Users
1

I’m trying to get cron to run rtx-shredder at a particular time every
night until we have our tickets down to a manageable number. This is
what my crontab looks like (root’s actually):

0 3 * * * /usr/local/rt-3.6.0/local/sbin/rtx-shredder --plugin
’Tickets=status,deleted;queue,Security;limit,500’
0 0 * * * /usr/local/rt-3.6.0/local/sbin/rtx-shredder --plugin
’Tickets=status,deleted;queue,CustomerCare;limit,500’

The commands are not being executed though. Has anyone set up cron jobs
for rtx-shredder that actually work? What might I be doing wrong.

Thanks,
Mathew Snyder

2

Problem you’re seeing is documented, you should use --force argument
to suppress questions cron couldn’t answer for you.On 7/22/06, Mathew Snyder jokermjs19@comcast.net wrote:

I’m trying to get cron to run rtx-shredder at a particular time every
night until we have our tickets down to a manageable number. This is
what my crontab looks like (root’s actually):

0 3 * * * /usr/local/rt-3.6.0/local/sbin/rtx-shredder --plugin
‘Tickets=status,deleted;queue,Security;limit,500’
0 0 * * * /usr/local/rt-3.6.0/local/sbin/rtx-shredder --plugin
‘Tickets=status,deleted;queue,CustomerCare;limit,500’

The commands are not being executed though. Has anyone set up cron jobs
for rtx-shredder that actually work? What might I be doing wrong.

Thanks,
Mathew Snyder

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical: Careers — Best Practical Solutions

Best regards, Ruslan.