RTx installer and package system?

RT Users
1

Hi-

Im interested in installing the RTx Shredder, and I see in the wiki that
as of the most recent version “As of 12/5/2005 version 0.1.6 this
package uses the RTx installer and package system.”

I looked around the wiki, searched the mailing lists for “RTx” and read
thru quite a bit of the results, but saw no definitive info on what the
RTx installer and package system was/is.

Can someone point me towards it or clarify if it doesn’t exist?

Thanks
duncan

2

Ermm. I think you mean RTx Statistics, not RTx Shredder, no?

Here’s a link to a CPAN search for RTx, you’ll see several things,
including Module::Install::RTx which is the tool you use to build RTx
installers…

http://search.cpan.org/search?query=RTx&mode=all

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Duncan Shannon
Sent: Monday, December 19, 2005 2:06 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RTx installer and package system??

Hi-

Im interested in installing the RTx Shredder, and I see in the wiki
that
as of the most recent version “As of 12/5/2005 version 0.1.6 this
package uses the RTx installer and package system.”

I looked around the wiki, searched the mailing lists for “RTx” and
read
thru quite a bit of the results, but saw no definitive info on what
the

3

Ermm. I think you mean RTx Statistics, not RTx Shredder, no?

Yes, I mean RTx Statistics

Here’s a link to a CPAN search for RTx, you’ll see several things,
including Module::Install::RTx which is the tool you use to build RTx
installers…

Search for "RTx" - metacpan.org

I was asking about this reference to an “RTx Installer”

On Page:

http://wiki.bestpractical.com/index.cgi?RT3StatisticsPackage

“As of 12/5/2005 version 0.1.6 this package uses the RTx installer and
package system.”

What is the RTx installer?

Does that mean its something that should be used to install all RTx*
pieces or is it something that people who write RTx should use to
facilitate the RTx software installs?

I read the line about the RTx installer and package system and thought
there was some non CPAN way that should be used to install RTx* things
and then when searching for any info about the “RTx Installer and
package system” I got very very little, so thus the root of my
confusion.

thanks

4

-----Original Message-----
From: Duncan Shannon [mailto:dshannon@techfluent.com]
Sent: Tuesday, December 20, 2005 8:47 AM
To: Kelly F. Hickel; rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx installer and package system??

Ermm. I think you mean RTx Statistics, not RTx Shredder, no?

Yes, I mean RTx Statistics

Here’s a link to a CPAN search for RTx, you’ll see several things,
including Module::Install::RTx which is the tool you use to build
RTx
installers…

Search for "RTx" - metacpan.org

I was asking about this reference to an “RTx Installer”

On Page:

Request Tracker Wiki

“As of 12/5/2005 version 0.1.6 this package uses the RTx installer and
package system.”

What is the RTx installer?

Does that mean its something that should be used to install all RTx*
pieces or is it something that people who write RTx should use to
facilitate the RTx software installs?

I read the line about the RTx installer and package system and thought
there was some non CPAN way that should be used to install RTx* things
and then when searching for any info about the “RTx Installer and
package system” I got very very little, so thus the root of my
confusion.

thanks
Duncan,
I wrote the phrase you’re referring to, and I can tell you that
I specifically meant Module::Install::RTx. The entire comment meant
that now the Statistics package was being built with this tool, and
distributed as are other RTx modules.

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

5

I wrote the phrase you’re referring to, and I can tell you that
I specifically meant Module::Install::RTx. The entire comment meant
that now the Statistics package was being built with this tool, and
distributed as are other RTx modules.

and how are the others being distributed? Via CPAN?

duncan

6

Yes, they are available on CPAN. As I wrote earlier this month,
RTx::Statistics will also be on CPAN, once I have time to get it
uploaded.

I was hoping for a bit more feedback before putting it on CPAN, I think
there have been two people that let me know they’re using it, one of
them is having problems, so at the moment, we’re one for two, not so
great…

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

7

Kelly F. Hickel wrote:

I was hoping for a bit more feedback before putting it on CPAN, I think
there have been two people that let me know they’re using it, one of
them is having problems, so at the moment, we’re one for two, not so
great…

I am also using Statistics. I grabbed the latest version you had up,
0.1.6, I believe and it loaded right up. I’m running RT 3.4.4 and
haven’t had any issues with it so far. It’s a nice little add on.

Max

8

I was hoping for a bit more feedback before putting it on CPAN, I
think
there have been two people that let me know they’re using it, one of
them is having problems, so at the moment, we’re one for two, not so
great…

A ha.

OK, so grab the source, do the normal install… will do and give you
some feedback too :slight_smile:

duncan

9

I installed 0.1.6 on RT-3.4.1/Postgres the other day. The graphs work,
but the report data is weird.

A few examples:
Tickets per Day - Looks good

Tickets by Status - Looks good

Multiple Queues - Each and every day’s total = 7,257 (only one queue)
(Hmmm. This seems to be working now. I’ll keep an eye on it.)

Ticket Trends by Day -
Total Created = 123 (Actual = 8853)
Total Resolved = 7,135 (Actual = 8347)
Total Deleted = 0 (Actual = 382)

Time to Resolve - Resolved column showed all zeroes until changing
/share/html/RTx/Statistics/Resolution/index.html line 49 to

%    $tix->LimitStatus(VALUE => "resolved");
    from
%    $tix->LimitStatus(VALUE => "Resolved"); 
(Note the uppercase 'R')

That’s all I’ve found so far.

LesOn Tue, 2005-12-20 at 09:05 -0600, Kelly F. Hickel wrote:

Yes, they are available on CPAN. As I wrote earlier this month,
RTx::Statistics will also be on CPAN, once I have time to get it
uploaded.

I was hoping for a bit more feedback before putting it on CPAN, I think
there have been two people that let me know they’re using it, one of
them is having problems, so at the moment, we’re one for two, not so
great…

Confidentiality Notice: This message is for the sole use of the intended recipient(s). It may contain confidential or proprietary information and may be subject to the attorney-client privilege or other confidentiality protections. If this message was misdirected, neither FNC Holding Company, Inc. nor any of its subsidiaries waive any confidentiality, privilege, or trade secrets. If you are not a designated recipient, you may not review, print, copy, retransmit, disseminate, or otherwise use this message. If you have received this message in error, please notify the sender by reply e-mail and delete this message.

10

Oh yeah, I am also seeing the blank ticket lists on the home page.
Clicking the refresh button or the Home link a few times ‘fixes’ it.On Tue, 2005-12-20 at 15:21 -0600, Les Driggers wrote:

I installed 0.1.6 on RT-3.4.1/Postgres the other day. The graphs work,
but the report data is weird.

A few examples:
Tickets per Day - Looks good

Tickets by Status - Looks good

Multiple Queues - Each and every day’s total = 7,257 (only one queue)
(Hmmm. This seems to be working now. I’ll keep an eye on it.)

Ticket Trends by Day -
Total Created = 123 (Actual = 8853)
Total Resolved = 7,135 (Actual = 8347)
Total Deleted = 0 (Actual = 382)

Time to Resolve - Resolved column showed all zeroes until changing
/share/html/RTx/Statistics/Resolution/index.html line 49 to

% $tix->LimitStatus(VALUE => “resolved”);
from
% $tix->LimitStatus(VALUE => “Resolved”);
(Note the uppercase ‘R’)

That’s all I’ve found so far.

Les

Confidentiality Notice: This message is for the sole use of the intended recipient(s). It may contain confidential or proprietary information and may be subject to the attorney-client privilege or other confidentiality protections. If this message was misdirected, neither FNC Holding Company, Inc. nor any of its subsidiaries waive any confidentiality, privilege, or trade secrets. If you are not a designated recipient, you may not review, print, copy, retransmit, disseminate, or otherwise use this message. If you have received this message in error, please notify the sender by reply e-mail and delete this message.

11

Another person on the list is seeing this, but it’s also affecting his
base RT tables. This one beats me, I haven’t been able to figure out
what causes it.

Any suggestions appreciated.
-KellyFrom: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Les
Driggers
Sent: Tuesday, December 20, 2005 5:02 PM
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx installer and package system??

Oh yeah, I am also seeing the blank ticket lists on the home page.
Clicking the refresh button or the Home link a few times ‘fixes’ it.

I installed 0.1.6 on RT-3.4.1/Postgres the other day. The graphs work,
but the report data is weird.

A few examples:
Tickets per Day - Looks good

Tickets by Status - Looks good

Multiple Queues - Each and every day’s total = 7,257 (only one
queue)
(Hmmm. This seems to be working now. I’ll keep an eye on it.)

Ticket Trends by Day -
Total Created = 123 (Actual = 8853)
Total Resolved = 7,135 (Actual = 8347)
Total Deleted = 0 (Actual = 382)

Time to Resolve - Resolved column showed all zeroes until changing
/share/html/RTx/Statistics/Resolution/index.html line 49
to

% $tix->LimitStatus(VALUE => “resolved”);
from
% $tix->LimitStatus(VALUE => “Resolved”);
(Note the uppercase ‘R’)

That’s all I’ve found so far.

Les

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recipient(s). It may contain confidential or proprietary information and
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protections. If this message was misdirected, neither FNC Holding
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privilege, or trade secrets. If you are not a designated recipient, you
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12

Les,
I’ve put the Resolved=>resolved change into what will become
0.1.7, thanks.

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of Les Driggers
Sent: Tuesday, December 20, 2005 3:22 PM
To: rt-users@lists.bestpractical.com
Subject: RE: [rt-users] RTx installer and package system??

I installed 0.1.6 on RT-3.4.1/Postgres the other day. The graphs work,
but the report data is weird.

A few examples:
Tickets per Day - Looks good

Tickets by Status - Looks good

Multiple Queues - Each and every day’s total = 7,257 (only one
queue)
(Hmmm. This seems to be working now. I’ll keep an eye on it.)

Ticket Trends by Day -
Total Created = 123 (Actual = 8853)
Total Resolved = 7,135 (Actual = 8347)
Total Deleted = 0 (Actual = 382)

Time to Resolve - Resolved column showed all zeroes until changing
/share/html/RTx/Statistics/Resolution/index.html line 49
to

% $tix->LimitStatus(VALUE => “resolved”);
from
% $tix->LimitStatus(VALUE => “Resolved”);
(Note the uppercase ‘R’)

That’s all I’ve found so far.

Les

Yes, they are available on CPAN. As I wrote earlier this month,
RTx::Statistics will also be on CPAN, once I have time to get it
uploaded.

I was hoping for a bit more feedback before putting it on CPAN, I
think
there have been two people that let me know they’re using it, one of
them is having problems, so at the moment, we’re one for two, not so
great…

Confidentiality Notice: This message is for the sole use of the
intended
recipient(s). It may contain confidential or proprietary information
and
may be subject to the attorney-client privilege or other
confidentiality
protections. If this message was misdirected, neither FNC Holding
Company,
Inc. nor any of its subsidiaries waive any confidentiality, privilege,
or
trade secrets. If you are not a designated recipient, you may not
review,
print, copy, retransmit, disseminate, or otherwise use this message.
If
you have received this message in error, please notify the sender by
reply

13

Les,
I forgot to ask, in the Ticket Trends by Day, are the numbers in
the table correct, but the total line in the table is wrong? Are the
graphed numbers correct? Or, is everything just off?

All of the numbers are wrong. Sorry for the delay. I’m on vacation, so
not checking email much.

Les

Confidentiality Notice: This message is for the sole use of the intended recipient(s). It may contain confidential or proprietary information and may be subject to the attorney-client privilege or other confidentiality protections. If this message was misdirected, neither FNC Holding Company, Inc. nor any of its subsidiaries waive any confidentiality, privilege, or trade secrets. If you are not a designated recipient, you may not review, print, copy, retransmit, disseminate, or otherwise use this message. If you have received this message in error, please notify the sender by reply e-mail and delete this message.