RTStatisticsPackage causes segfaults

RT Users
1

Hi list,

I’m running RT 3.0.12 on Debian sarge with apache-perl 1.3.33. As per
the installation I’ve installed the packages libgd-gd2-noxpm-perl
libgd-graph-perl libgd-text-perl libgd2-noxpm.
Mostly works but images appear broken and the apache error log reports
[notice] child pid 12779 exit signal Segmentation fault (11)
Not a great perl guru so didn’t know how to do any further debugging.
Checked the archive but couldn’t see anything like this. Sorry if I’m
being noobish.

Regards,
Dave

2

Hmm, I’ve not heard of anyone running into something like this. To make
the obvious (not to say knee-jerk? ;>) response, the stats package isn’t
causing the segfault, it’s likely some incompatibility in the installed
versions of the binary packages that statistics uses (not that this is a
helpful disctinction).

I would recommend doing anything you can to test libgd and the perl GD
packages outside of RT and apache, this usually helps point out what the
actual problem is.

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of David Gregory
Sent: Thursday, March 10, 2005 7:21 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RTStatisticsPackage causes segfaults

Hi list,

I’m running RT 3.0.12 on Debian sarge with apache-perl 1.3.33. As per
the installation I’ve installed the packages libgd-gd2-noxpm-perl
libgd-graph-perl libgd-text-perl libgd2-noxpm.
Mostly works but images appear broken and the apache error log reports
[notice] child pid 12779 exit signal Segmentation fault (11)
Not a great perl guru so didn’t know how to do any further debugging.
Checked the archive but couldn’t see anything like this. Sorry if I’m
being noobish.

Regards,
Dave

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3

Thanks for the advice. I’ve had a quick zip round apt and short of
becoming an instant expert on perl I can’t see an obvious way of
checking this functionality elsewhere. So I’m hoping that somebody can
suggest something…?

Kelly F. Hickel wrote:

4

First test the libgd stuff, libgd comes with some test programs I
believe. The perl GD stuff comes with some tests also, I don’t know if
you have them from apt, but you could download the package yourself and
run the tests.

Kelly F. Hickel
Senior Software Architect
MQSoftware, Inc
952.345.8677
kfh@mqsoftware.com

-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com [mailto:rt-users-
bounces@lists.bestpractical.com] On Behalf Of David Gregory
Sent: Thursday, March 10, 2005 10:49 AM
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RTStatisticsPackage causes segfaults

Thanks for the advice. I’ve had a quick zip round apt and short of
becoming an instant expert on perl I can’t see an obvious way of
checking this functionality elsewhere. So I’m hoping that somebody
can
suggest something…?

Kelly F. Hickel wrote:

Hmm, I’ve not heard of anyone running into something like this. To
make
the obvious (not to say knee-jerk? ;>) response, the stats package
isn’t
causing the segfault, it’s likely some incompatibility in the
installed
versions of the binary packages that statistics uses (not that this
is a
helpful disctinction).

I would recommend doing anything you can to test libgd and the perl
GD
packages outside of RT and apache, this usually helps point out what
the
actual problem is.

The rt-users Archives

RT Administrator and Developer training is coming to your town soon!
(Boston, San Francisco, Austin, Sydney) Contact
training@bestpractical.com