RTIR : tag used in templates for queues "Incident Reports" and "Blocks"

RT Users
1

The queue own tag is not taken into account in the templates included in RTIR.

— RT-IR-2.4.4/etc/initialdata.orig 2010-10-16 00:49:30.000000000 +0200
+++ RT-IR-2.4.4/etc/initialdata 2010-10-16 00:50:30.000000000 +0200
@@ -599,7 +599,7 @@
Please include the string:

  •     [{ $rtname } #{ $Ticket->id }]

  •     [{ $Ticket->QueueObj->SubjectTag || $rtname } #{ $Ticket->id }]

    in the subject line of all future correspondence about this issue. To do so,
    you may reply to this message.
    @@ -637,7 +637,7 @@
    Please include the string:

  •     [{$rtname} #{$Ticket->id}]

  •     [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id}]

    in the subject line of all future correspondence about this issue. To do so,
    you may reply to this message.
    @@ -655,7 +655,7 @@
    Please include the string:

  •     [{$rtname} #{$Ticket->id}]

  •     [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id}]

    in the subject line of all future correspondence about this issue. To do so,
    you may reply to this message.

Xavier Montagutelli
Universitￜ de Limoges - Service Commun Informatique
123 Avenue ALBERT THOMAS
87060 LIMOGES CEDEX
Tï¿œl : +33 (0)5 55 45 77 20

2

Thanks. Pushed into 2.4 branch and will be part of RTIR 2.4.6 further versions.On Sat, Oct 16, 2010 at 3:02 AM, Xavier Montagutelli xavier.montagutelli@unilim.fr wrote:

The queue own tag is not taken into account in the templates included in
RTIR.

— RT-IR-2.4.4/etc/initialdata.orig 2010-10-16 00:49:30.000000000 +0200
+++ RT-IR-2.4.4/etc/initialdata 2010-10-16 00:50:30.000000000 +0200
@@ -599,7 +599,7 @@

Please include the string:

  •     [{ $rtname } #{ $Ticket->id }]

  •     [{ $Ticket->QueueObj->SubjectTag || $rtname } #{ $Ticket->id }]

in the subject line of all future correspondence about this issue. To do
so,
you may reply to this message.
@@ -637,7 +637,7 @@

Please include the string:

  •     [{$rtname} #{$Ticket->id}]

  •     [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id}]

in the subject line of all future correspondence about this issue. To do
so,
you may reply to this message.
@@ -655,7 +655,7 @@

Please include the string:

  •     [{$rtname} #{$Ticket->id}]

  •     [{$Ticket->QueueObj->SubjectTag || $rtname} #{$Ticket->id}]

in the subject line of all future correspondence about this issue. To do
so,
you may reply to this message.

–
Xavier Montagutelli
Université de Limoges - Service Commun Informatique
123 Avenue ALBERT THOMAS
87060 LIMOGES CEDEX
Tél : +33 (0)5 55 45 77 20

RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this year – Learn how to get the most out of RT!

Best regards, Ruslan.