RTIR Searching "State = ?"

RTIR
1

I’ve spent most of the weekend getting RTIR to work on Fedora FC6. I
worked past many issues, and it seems to be working well. But, I am
puzzled by one aspect. I’m not sure whether it is a logic problem, and
installation issue or my misunderstanding.

When viewing the ‘Incident Reports’, I wanted to view only the tickets
with
‘State = resolved’. But, I still see the “new” tickets along with the
“resolved” tickets.
The “Current search criteria” indicates the only criteria to be ‘State =
resolved’. If I add ‘State != new’, I still see the new tickets.

Any ideas?

Versions: rtir: 1.0.5, rt: 3.0.11, mysql: 5.0.27

J. Mike Rollins

Information Systems Security Analyst
Wake Forest University, Winston-Salem, NC

e-mail: rollins@wfu.edu
web: http://www.wfu.edu/~rollins
phone: (336) 758-1938

2

What version of DBIx::SearchBuilder are you using???

Regards,
CarlosEl 19/11/2007, a las 6:20, Rollins, J M. escribió:

I’ve spent most of the weekend getting RTIR to work on Fedora FC6. I
worked past many issues, and it seems to be working well. But, I am
puzzled by one aspect. I’m not sure whether it is a logic problem,
and
installation issue or my misunderstanding.

When viewing the ‘Incident Reports’, I wanted to view only the tickets
with
‘State = resolved’. But, I still see the “new” tickets along with the
“resolved” tickets.
The “Current search criteria” indicates the only criteria to be
‘State =
resolved’. If I add ‘State != new’, I still see the new tickets.

Any ideas?

Versions: rtir: 1.0.5, rt: 3.0.11, mysql: 5.0.27

J. Mike Rollins

Information Systems Security Analyst
Wake Forest University, Winston-Salem, NC

e-mail: rollins@wfu.edu
web: http://www.wfu.edu/~rollins
phone: (336) 758-1938

Rtir mailing list
Rtir@lists.bestpractical.com
The rtir Archives

Carlos Fuentes Bermejo carlos.fuentes@rediris.es
Security Specialist - IRIS-CERT
RedIRIS/Red.es
Tel: 91 212 76 20/25 Ext: 5583
www.rediris.es - RedIRIS - Security Service (IRIS-CERT)
PGP key: RedIRIS - PGP public key server

PGP.sig (186 Bytes)

3

#!/usr/bin/perl
use DBIx::SearchBuilder;
print "VERSION = " . $DBIx::SearchBuilder::VERSION . “\n”;

VERSION = 1.49

J. Mike Rollins

Information Systems Security Analyst
Wake Forest University, Winston-Salem, NC

e-mail: rollins@wfu.edu
web: http://www.wfu.edu/~rollins
phone: (336) 758-1938

4

Hello,

That is probably your problem, if you are using RT 3.0.11 and RTIR
1.0.5 you should be running DBIx 1.31; the version 1.49 is running
with RTIR 2.3.

Please let me know if that fixes your problem out.

Cheers,
CarlosEl 26/11/2007, a las 4:16, Rollins, J M. escribió:

#!/usr/bin/perl
use DBIx::SearchBuilder;
print "VERSION = " . $DBIx::SearchBuilder::VERSION . “\n”;

VERSION = 1.49

J. Mike Rollins

Information Systems Security Analyst
Wake Forest University, Winston-Salem, NC

e-mail: rollins@wfu.edu
web: http://www.wfu.edu/~rollins
phone: (336) 758-1938

-----Original Message-----
From: Carlos Fuentes Bermejo [mailto:carlos.fuentes@rediris.es]
Sent: Thursday, November 22, 2007 7:11 AM
To: Rollins, J M.
Cc: rtir@lists.bestpractical.com
Subject: Re: [Rtir] RTIR Searching “State = ?”

What version of DBIx::SearchBuilder are you using???

Regards,
Carlos
El 19/11/2007, a las 6:20, Rollins, J M. escribió:

I’ve spent most of the weekend getting RTIR to work on Fedora
FC6. I
worked past many issues, and it seems to be working well. But, I am
puzzled by one aspect. I’m not sure whether it is a logic problem,
and
installation issue or my misunderstanding.

When viewing the ‘Incident Reports’, I wanted to view only the
tickets
with
‘State = resolved’. But, I still see the “new” tickets along
with the
“resolved” tickets.
The “Current search criteria” indicates the only criteria to be
‘State =
resolved’. If I add ‘State != new’, I still see the new tickets.

Any ideas?

Versions: rtir: 1.0.5, rt: 3.0.11, mysql: 5.0.27

J. Mike Rollins

Information Systems Security Analyst
Wake Forest University, Winston-Salem, NC

e-mail: rollins@wfu.edu
web: http://www.wfu.edu/~rollins
phone: (336) 758-1938

Rtir mailing list
Rtir@lists.bestpractical.com
The rtir Archives

–
Carlos Fuentes Bermejo carlos.fuentes@rediris.es
Security Specialist - IRIS-CERT
RedIRIS/Red.es
Tel: 91 212 76 20/25 Ext: 5583
www.rediris.es - RedIRIS - Security Service (IRIS-CERT)
PGP key: RedIRIS - PGP public key server

Carlos Fuentes Bermejo carlos.fuentes@rediris.es
Security Specialist - IRIS-CERT
RedIRIS/Red.es
Tel: 91 212 76 20/25 Ext: 5583
www.rediris.es - RedIRIS - Security Service (IRIS-CERT)
PGP key: RedIRIS - PGP public key server

PGP.sig (186 Bytes)

5

It worked!

I found that version of DBIx::SearchBuilder at http://backpan.perl.org/authors/id/J/JE/JESSE/DBIx-SearchBuilder-1.31.tar.gz

Thanks.

J. Mike Rollins

Information Systems Security Analyst
Wake Forest University, Winston-Salem, NC

e-mail: rollins@wfu.edu
web: http://www.wfu.edu/~rollins
phone: (336) 758-1938