RTIR + rt-3.4.0rc5

RT Users
1

Hello rt-users,

I upgraded from rt-3.4.0rc4 to 3.4.0rc5 on my test box.
This went smoothly.

I then decided to give RTIR a shot to see if it can help our NOC guys.
Now RT doesn’t work immediately I login and below is the error:

error: Error during compilation of /opt/rt3/share/html/Callbacks/RTIR/autohandler/Default:
Can’t locate RT/IR.pm in @INC (@INC contains: /opt/rt3/local/lib /opt/rt3/lib /usr/local/lib/perl5/site_perl/5.8.5/mach/Apache2 /usr/local/lib/perl5/site_perl/5.8.5/mach /usr/local/lib/perl5/site_perl/5.8.5 /usr/local/lib/perl5/site_perl /usr/local/lib/perl5/5.8.5/BSDPAN /usr/local/lib/perl5/5.8.5/mach /usr/local/lib/perl5/5.8.5 /usr/local/ /usr/local/lib/perl) at /opt/rt3/share/html/Callbacks/RTIR/autohandler/Default line 2.

Stack:
[/opt/rt3/share/html/Callbacks/RTIR/autohandler/Default:2]
[RT/IR.pm:2]
[/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:543]
[/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:335]
[/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:892]
[/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:996]
[/opt/rt3/share/html/Elements/Callback:70]
[/opt/rt3/share/html/autohandler:206]
BEGIN failed–compilation aborted at /opt/rt3/share/html/Callbacks/RTIR/autohandler/Default line 2.

Stack:
[/opt/rt3/share/html/Callbacks/RTIR/autohandler/Default:2]
[/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:543]
[/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:335]
[/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:892]
[/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:996]
[/opt/rt3/share/html/Elements/Callback:70]
[/opt/rt3/share/html/autohandler:206]

context:
1: <%init>
2: use RT::IR;
3: return(1);
4: </%init>
5:
code stack: /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:336
/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:892
/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:996
/opt/rt3/share/html/Elements/Callback:70
/opt/rt3/share/html/autohandler:206

    cheers
   - wash

Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) |
wash at wananchi _ dot _ com . 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
GSM: (+254) 733 744 121 . (+254) 020 313 985 - 9 |
“Oh My God! They killed init! You Bastards!”
–from a /. post

2

Hello experts,

I have made two attempts at running RTIR 1.1.3

The test box is FreeBSD 5.3-RELEASE, Perl-5.8.5, Apache-2.0.25,
mod-perl-2 (yes!) rt-3.0.4rc6 and MySQL 4.1.

The other box is FreeBSD 4.11-STABLE, Perl-5.8.5, Apache-1.3.33,
mod-perl-1.29, rt-3.2.22 and MySQL 4.0.

In both cases, I end up with the same error, but I have no idea
how to fix it.
I’d appreciate any help.

error: Error during compilation of /opt/rt3/share/html/Callbacks/RTIR/autohandler/Default:
Can’t locate RT/IR.pm in @INC (@INC contains: /opt/rt3/local/lib /opt/rt3/lib /usr/local/lib/perl5/site_perl/5.8.5/mach/Apache2 /usr/local/lib/perl5/site_perl/5.8.5/mach /usr/local/lib/perl5/site_perl/5.8.5 /usr/local/lib/perl5/site_perl /usr/local/lib/perl5/5.8.5/BSDPAN /usr/local/lib/perl5/5.8.5/mach /usr/local/lib/perl5/5.8.5 /usr/local/ /usr/local/lib/perl) at /opt/rt3/share/html/Callbacks/RTIR/autohandler/Default line 2.

Stack:
[/opt/rt3/share/html/Callbacks/RTIR/autohandler/Default:2]
[RT/IR.pm:2]
[/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:543]
[/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:335]
[/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:892]
[/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:996]
[/opt/rt3/share/html/Elements/Callback:70]
[/opt/rt3/share/html/autohandler:206]
BEGIN failed–compilation aborted at /opt/rt3/share/html/Callbacks/RTIR/autohandler/Default line 2.

Stack:
[/opt/rt3/share/html/Callbacks/RTIR/autohandler/Default:2]
[/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:543]
[/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:335]
[/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:892]
[/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:996]
[/opt/rt3/share/html/Elements/Callback:70]
[/opt/rt3/share/html/autohandler:206]

context:
1: <%init>
2: use RT::IR;
3: return(1);
4: </%init>
5:
code stack: /usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm:336
/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:892
/usr/local/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm:996
/opt/rt3/share/html/Elements/Callback:70
/opt/rt3/share/html/autohandler:206

    cheers
   - wash

Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) |
wash at wananchi _ dot _ com . 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
GSM: (+254) 733 744 121 . (+254) 020 313 985 - 9 |
“Oh My God! They killed init! You Bastards!”
–from a /. post

3

Hello experts,

I have made two attempts at running RTIR 1.1.3

Give 1.1.4 a shot?