RTIR, questions from potential user

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Hello,

I recently joined this list. I’m considering using RTIR, and have a number
of questions. Unless anyone on the list objects, I’ll post one question at
a time in separate submissions.

Here’s my first question.

Has anyone on this list either developed or discovered a solid comparison
between RTIR and other ticketing systems (Remedy for example)?

RTIR is extension for RT, so you should look for comparision of RT
with other ticketing systems. RTIR implements custom and quite
specific workflow. Start from the following links:



http://www.gossamer-threads.com/lists/rt/users/26772 - the same
question 7 years ago

Thanks in advance.
Brian Richardson
Florida

Best regards, Ruslan.