RTIR newbie question

I have a customized RT install. Does adding RTIR effect
normal RT operation, or does it just offer the enhanced
functionality in the designated queues. On other words,
should I keep my normal RT and my RTIR installs separate
or can then co-exist without stepping on each other?

Thanks!

-Todd

Todd wrote:

I have a customized RT install. Does adding RTIR effect
normal RT operation, or does it just offer the enhanced
functionality in the designated queues. On other words,
should I keep my normal RT and my RTIR installs separate
or can then co-exist without stepping on each other?

RTIR is just a different view of the 4 custom queues. As long as your
current queue names don’t clash I can’t think of any problems.

John
JANET-CERT