Thanks for willingness to help, guys. Sorry for the long email…
using mod_perl? RTIR needs at least two modules not required by RT.
Hook::LexWrap and Parse::BooleanLogic
I am running mod_perl and have those modules installed.
setting the LogLevel to debug in httpd.conf or your virtual host
definition may help.
additionally in the RT_SiteConfig.pm you can
Set($LogToFile, ‘debug’);
I have both of these set and I’m still not seeing logs.
if that doesn’t help you probably need to post a little more about
your setup: OS, virtualhost definition, complete RT_SiteConfig.pm,
installation procedure come to mind.
I’m running RHEL 6.5, with apache 2.x and mod_perl. I installed RT 4.2.3
first as the RTIR guide says RT 4.0.14 or later is required. After
learning otherwise, I then removed 4.2.3 and installed RT 4.0.19 using the
README: README - RT 4.0.25 Documentation - Best Practical
I then installed RTIR 3.0.0 using the README:
https://www.bestpractical.com/docs/rtir/3.0/README.html
Here is my RT_SiteConfig.pm:
Set( $CommentAddress, ‘’ );
Set( $CorrespondAddress, ‘’ );
Set( $DatabaseHost, ‘localhost’ );
Set( $DatabaseName, ‘rt4’ );
Set( $DatabasePassword, ‘password’ );
Set( $DatabasePort, ‘’ );
Set( $DatabaseRequireSSL, ‘’ );
Set( $DatabaseType, ‘mysql’ );
Set( $DatabaseUser, ‘rt_user’ );
Set( $Organization, ‘example.com’ );
Set( $OwnerEmail, ‘admin@example.com’ );
Set( $SendmailPath, ‘/usr/sbin/sendmail’ );
Set( $WebDomain, ‘www.example.com’ );
Set( $WebPort, ‘80’ );
Set( $rtname, ‘example.com’ );
Set( $LogToFile, ‘debug’ );
Set( @Plugins, ‘RT::IR’ );
1;
My virtual host config:
<VirtualHost *:80>
### Optional apache logs for RT
ErrorLog /opt/rt4/var/log/apache2.error
TransferLog /opt/rt4/var/log/apache2.access
LogLevel debug
AddDefaultCharset UTF-8
DocumentRoot "/opt/rt4/share/html"
<Location />
Order allow,deny
Allow from all
SetHandler modperl
PerlResponseHandler Plack::Handler::Apache2
PerlSetVar psgi_app /opt/rt4/sbin/rt-server
</Location>
<Perl>
use Plack::Handler::Apache2;
Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
</Perl>
-Brian