RTIR install failed!

Hello world.

Attached are some errors generated during RTIR install. I havnt had a
chance to look, but I thought I’d see if it’s a known issue…

Thanks.

Greg

[Thu Aug 7 05:40:14 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:14 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:14 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:14 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:14 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:14 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:14 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:14 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:14 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:14 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:14 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:14 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:14 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:14 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…done.
Creating queues…25.26.27.28.done.
Creating custom
fields…12.13.14.15.16.17.18.19.20.21.22.23.24.25.26.done.
Creating templates…13.14.done.
Creating
scrips…31.32.33.34.35.36.37.38.39.40.41.42.43.44.45.46.47.48.49.50.51.
52.53.54.55.done.

Hello world.

Attached are some errors generated during RTIR install. I havnt had a
chance to look, but I thought I’d see if it’s a known issue…

Taht looks very much like your vanilla RT instance isn’t working
correctly. And it looks (from the bit at the end) like you just kept
rerunning it when it failed to install.

Thanks.

Greg

Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…done.
Creating queues…25.26.27.28.done.
Creating custom
fields…12.13.14.15.16.17.18.19.20.21.22.23.24.25.26.done.
Creating templates…13.14.done.
Creating
scrips…31.32.33.34.35.36.37.38.39.40.41.42.43.44.45.46.47.48.49.50.51.
52.53.54.55.done.


RTIR mailing list
RTIR@lists.bestpractical.com
The rtir Archives

Request Tracker — Best Practical Solutions – Trouble Ticketing. Free.

We are still live on a 2.x box … And we have a separate development
host for 3.xx … The weird thing is, that Vanila RT works fine in our
testing so far.

Our 3.04 instance was created by:

  1. Keep a 3.04 empty database ready. We did this because of the
    different 2.x upgrade versions out there. The blank structure looks
    OK…
  2. Run the import tool. Each time a new upgrade procedure was produced,
    we re-imported and continued testing the application.

Any more ideas? :slight_smile:

Greg.

P.S. There are some errors we are seeing in the test scripts for
Business Hours and the whois modules … I will document these problems
another time, but I don’t believe this is related to this issue.

Hello world.

Attached are some errors generated during RTIR install. I havnt had a
chance to look, but I thought I’d see if it’s a known issue…

Taht looks very much like your vanilla RT instance isn’t working
correctly. And it looks (from the bit at the end) like you just kept
rerunning it when it failed to install.

Thanks.

Greg

Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…[Thu Aug 7 05:40:15 2003] [crit]: 1
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:884)
[Thu Aug 7 05:40:15 2003] [crit]: Can’t load a principal for id
(/rt/p00/rt3/lib/RT/ACE_Overlay.pm:885)
Principal not found…done.
Creating queues…25.26.27.28.done.
Creating custom
fields…12.13.14.15.16.17.18.19.20.21.22.23.24.25.26.done.
Creating templates…13.14.done.
Creating
scrips…31.32.33.34.35.36.37.38.39.40.41.42.43.44.45.46.47.48.49.50.5
1.
52.53.54.55.done.


RTIR mailing list
RTIR@lists.bestpractical.com
The rtir Archives

Request Tracker — Best Practical Solutions – Trouble Ticketing. Free.

We are still live on a 2.x box … And we have a separate development
host for 3.xx … The weird thing is, that Vanila RT works fine in our
testing so far.

Our 3.04 instance was created by:

  1. Keep a 3.04 empty database ready. We did this because of the
    different 2.x upgrade versions out there. The blank structure looks
    OK…
  2. Run the import tool. Each time a new upgrade procedure was produced,
    we re-imported and continued testing the application.

Any more ideas? :slight_smile:

Yes. Please try running RTIR on a Clean RT 3.0 installation. Please
don’t import your old RT2 before installing RTIR.

Greg.

P.S. There are some errors we are seeing in the test scripts for
Business Hours and the whois modules … I will document these problems
another time, but I don’t believe this is related to this issue.

Please do check and report these (to the authors’ preferred bug tracking
system. in the case of Business-Hours, it’s rt.cpan.org)

Request Tracker — Best Practical Solutions – Trouble Ticketing. Free.