My company is setting up a security operation centre and I am task to
into the availability of a ticketing system.
I came across RTIR and it appears to be the solution. After installing and
trying, I have stumbled upon some questions which I hope to get some advice
from anyone on the list.
My questions are as follow:
I need to define 3 levels of SLA (15mins, 30mins and 1Hour). How do I
configure it in RTIR?
Can RTIR auto-create a case by accepting an alert (SNMP traps, email or
others) from my monitoring software.
My sincere appreciation for your help. Thank you.
Oh Sieng Chye