RTIR error

RTIR
1

Hello -

Does anyone know what is going on with the following error I receive in
RTIR when select incidents, investigations, blocks.

error:
too many arguments at /usr/local/rt3/lib/RT/Tickets_Overlay.pm line 1257
context:

…

187:

whether they should generate a full stack trace (confess() and cluck())

188:

or simply report the caller’s package (croak() and carp()),

respectively.
189:

confess() and croak() die, carp() and cluck() warn.

190:

191:
sub croak { die shortmess @_ }
192:
sub confess { die longmess @_ }
193:
sub carp { warn shortmess @_ }
194:
sub cluck { warn longmess @_ }
195:

…

code stack:
/usr/lib/perl5/5.8.4/Carp.pm:191
…/…/lib/Storable.pm (autosplit into
…/…/lib/auto/Storable/logcroak.al):71
…/…/lib/Storable.pm (autosplit into
…/…/lib/auto/Storable/_freeze.al):283
…/…/lib/Storable.pm (autosplit into
…/…/lib/auto/Storable/freeze.al):266
/usr/local/rt3/lib/RT/Tickets_Overlay.pm:1257
/usr/local/rt3/share/html/RTIR/Elements/SearchFields:63
/usr/local/rt3/share/html/RTIR/Listing.html:36
/usr/local/rt3/share/html/RTIR/autohandler:2
/usr/local/rt3/share/html/autohandler:215

raw error

too many arguments at /usr/local/rt3/lib/RT/Tickets_Overlay.pm line 1257

Trace begun at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Exceptions.pm
line 131
HTML::Mason::Exceptions::rethrow_exception(‘too many arguments at
/usr/local/rt3/lib/RT/Tickets_Overlay.pm line 1257^J’) called at
/usr/lib/perl5/5.8.4/Carp.pm line 191
Carp::croak(‘too many arguments’) called at …/…/lib/Storable.pm
(autosplit into …/…/lib/auto/Storable/logcroak.al) line 71
Storable::logcroak(‘too many arguments’) called at …/…/lib/Storable.pm
(autosplit into …/…/lib/auto/Storable/_freeze.al) line 283
Storable::_freeze(‘CODE(0x852c8e4)’, ‘REF(0x998e2ac)’,
‘SCALAR(0x998e564)’, ‘SCALAR(0x999dc44)’, ‘SCALAR(0x999db54)’) called at
…/…/lib/Storable.pm (autosplit into …/…/lib/auto/Storable/freeze.al)
line 266
Storable::freeze(‘REF(0x998e2ac)’, ‘SCALAR(0x998e564)’,
‘SCALAR(0x999dc44)’, ‘SCALAR(0x999db54)’) called at
/usr/local/rt3/lib/RT/Tickets_Overlay.pm line 1257
RT::tickets::FreezeLimits(‘RT::Tickets=HASH(0x999dd58)’) called at
/usr/local/rt3/share/html/RTIR/Elements/SearchFields line 63
HTML::Mason::Commands::ANON(‘Path’, ‘/RTIR/Listing.html’, ‘Queue’,
‘Incidents’, ‘NewSearch’, 1, ‘Queue’, ‘Incidents’) called at
/usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x99e5468)’,
‘Path’, ‘/RTIR/Listing.html’, ‘Queue’, ‘Incidents’, ‘NewSearch’, 1,
‘Queue’, ‘Incidents’) called at
/usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 1074
eval {…} at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line
1068
HTML::Mason::Request::comp(undef, undef, ‘Path’, ‘/RTIR/Listing.html’,
‘Queue’, ‘Incidents’, ‘NewSearch’, 1, ‘Queue’, ‘Incidents’) called at
/usr/local/rt3/share/html/RTIR/Listing.html line 36
HTML::Mason::Commands::ANON(‘NewSearch’, 1, ‘Queue’, ‘Incidents’,
‘NewSearch’, 1, ‘Queue’, ‘Incidents’) called at
/usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x98bad04)’,
‘NewSearch’, 1, ‘Queue’, ‘Incidents’, ‘NewSearch’, 1, ‘Queue’,
‘Incidents’) called at
/usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 1074
eval {…} at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line
1068
HTML::Mason::Request::comp(undef, undef, ‘NewSearch’, 1, ‘Queue’,
‘Incidents’, ‘NewSearch’, 1, ‘Queue’, ‘Incidents’) called at
/usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 760
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x983a048)’)
called at /usr/local/rt3/share/html/RTIR/autohandler line 2
HTML::Mason::Commands::ANON(‘NewSearch’, 1, ‘Queue’, ‘Incidents’,
‘NewSearch’, 1, ‘Queue’, ‘Incidents’) called at
/usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x985c5f4)’,
‘NewSearch’, 1, ‘Queue’, ‘Incidents’, ‘NewSearch’, 1, ‘Queue’,
‘Incidents’) called at
/usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 1074
eval {…} at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line
1068
HTML::Mason::Request::comp(undef, undef, ‘NewSearch’, 1, ‘Queue’,
‘Incidents’, ‘NewSearch’, 1, ‘Queue’, ‘Incidents’) called at
/usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 760
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x983a048)’,
‘NewSearch’, 1, ‘Queue’, ‘Incidents’) called at
/usr/local/rt3/share/html/autohandler line 215
HTML::Mason::Commands::ANON(‘NewSearch’, 1, ‘Queue’, ‘Incidents’)
called at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x98666d8)’,
‘NewSearch’, 1, ‘Queue’, ‘Incidents’) called at
/usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 1069
eval {…} at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line
1068
HTML::Mason::Request::comp(undef, undef, undef, ‘NewSearch’, 1, ‘Queue’,
‘Incidents’) called at
/usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 338
eval {…} at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line
338
eval {…} at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line
297
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x983a048)’)
called at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/ApacheHandler.pm line
134
eval {…} at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/ApacheHandler.pm
line 134
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x983a048)’)
called at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/ApacheHandler.pm line
827
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x9345d30)’,
‘Apache::RequestRec=SCALAR(0x996c3c8)’) called at
/usr/local/rt3/bin/webmux.pl line 136
eval {…} at /usr/local/rt3/bin/webmux.pl line 136
RT::Mason::handler(‘Apache::RequestRec=SCALAR(0x996c3c8)’) called at -e
line 0
eval {…} at -e line 0

Andy Smith
Verizon Internet Services Operations
Security and Legal Compliance
Erin.Smith@vol.verizon.com

2

Has Anyone seen this error or have a direction in which i should look:

Stack:
[/usr/local/rt3/lib/RT/Tickets_Overlay_SQL.pm:306]
[/usr/local/rt3/lib/RT/Tickets_Overlay_SQL.pm:480]
[/usr/local/rt3/lib/RT/Tickets_Overlay.pm:2522]
[/usr/local/rt3/lib/RT/Tickets_Overlay.pm:2211]
[/usr/local/rt3/share/html/RTIR/Elements/NewReports:103]
[/usr/local/rt3/share/html/RTIR/index.html:32]
[/usr/local/rt3/share/html/RTIR/autohandler:2]
[/usr/local/rt3/share/html/autohandler:215]
(/usr/local/rt3/lib/RT/Tickets_Overlay_SQL.pm:482)
[Wed Feb 23 23:48:44 2005] [error]: Query error in << ( ‘CF.’ = ‘open’ OR
‘CF.’ = ‘new’ ) AND ( ‘Queue’ = ‘’ ) >>:
Unknown field: CF. at /usr/local/rt3/lib/RT/Tickets_Overlay_SQL.pm line
306.

Andy Smith
Verizon Internet Services Operations
Security and Legal Compliance
Erin.Smith@vol.verizon.com

3

Has Anyone seen this error or have a direction in which i should look:

It helps if you can tell us what versions of RT and RTIR you’re running.
But I sort of wonder if it’s access control related.

Jesse
4

I Apologize I forgot the relevant information I am running RT 3.4.1 and
RTIR 1.0.5

Andy Smith
Verizon Internet Services Operations
Security and Legal Compliance
Erin.Smith@vol.verizon.com

“Jesse Vincent” jesse@bestpractical.com
02/23/2005 05:57 PM

To

erin.smith@vol.verizon.com
cc
rtir@lists.bestpractical.com

Subject
Re: [Rtir] Re: RTIR error

Has Anyone seen this error or have a direction in which i should look:

It helps if you can tell us what versions of RT and RTIR you’re running.
But I sort of wonder if it’s access control related.

             Jesse

Stack:
[/usr/local/rt3/lib/RT/Tickets_Overlay_SQL.pm:306]
[/usr/local/rt3/lib/RT/Tickets_Overlay_SQL.pm:480]
[/usr/local/rt3/lib/RT/Tickets_Overlay.pm:2522]
[/usr/local/rt3/lib/RT/Tickets_Overlay.pm:2211]
[/usr/local/rt3/share/html/RTIR/Elements/NewReports:103]
[/usr/local/rt3/share/html/RTIR/index.html:32]
[/usr/local/rt3/share/html/RTIR/autohandler:2]
[/usr/local/rt3/share/html/autohandler:215]
(/usr/local/rt3/lib/RT/Tickets_Overlay_SQL.pm:482)
[Wed Feb 23 23:48:44 2005] [error]: Query error in << ( ‘CF.’ = ‘open’
OR

5

I Apologize I forgot the relevant information I am running RT 3.4.1 and
RTIR 1.0.5

You want RT 3.0 and RTIR 1.0 or RT 3.4 and RTIR 1.1

6

Hi,

I’m running RT3.4.1 and RTFM 2.0.4. I just added RTIR 1.0.5 and have
run into some errors. I do not have RTIR as a menu item, but I can get
to it by adding RTIR to the URL. Also if I go to Incidents, Incident
Reports, Investigations or Blocks I get the following error: too many
arguments at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1257. I have
searched but have not found much information with regard to the cause
of this error. Any help would be greatly appreciated.

Kind regards,
Kristan Petit

7

Hello,

I’m running RT3.4.1 and RTFM 2.0.4. I just added RTIR 1.0.5 and have
run into some errors. I do not have RTIR as a menu item, but I can get
to it by adding RTIR to the URL. Also if I go to Incidents, Incident
Reports, Investigations or Blocks I get the following error: too many
arguments at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1257. I have
searched but have not found much information with regard to the cause
of this error. Any help would be greatly appreciated.

As you are running RT 3.4.1, you can run only RTIR 1.2.

Cheers,
Carlos
Carlos Fuentes Bermejo carlos@cert.ja.net
JANET-CERT

8

Hello -

Does anyone know what is going on with the following error I receive in
RTIR when select incidents, investigations, blocks.

error:
too many arguments at /usr/local/rt3/lib/RT/Tickets_Overlay.pm line 1257
context:

…

187:

whether they should generate a full stack trace (confess() and cluck())

188:

or simply report the caller’s package (croak() and carp()),

respectively.
189:

confess() and croak() die, carp() and cluck() warn.

190:

191:
sub croak { die shortmess @_ }
192:
sub confess { die longmess @_ }
193:
sub carp { warn shortmess @_ }
194:
sub cluck { warn longmess @_ }
195:

…

code stack:
/usr/lib/perl5/5.8.4/Carp.pm:191
…/…/lib/Storable.pm (autosplit into
…/…/lib/auto/Storable/logcroak.al):71
…/…/lib/Storable.pm (autosplit into
…/…/lib/auto/Storable/_freeze.al):283
…/…/lib/Storable.pm (autosplit into
…/…/lib/auto/Storable/freeze.al):266
/usr/local/rt3/lib/RT/Tickets_Overlay.pm:1257
/usr/local/rt3/share/html/RTIR/Elements/SearchFields:63
/usr/local/rt3/share/html/RTIR/Listing.html:36
/usr/local/rt3/share/html/RTIR/autohandler:2
/usr/local/rt3/share/html/autohandler:215

raw error

too many arguments at /usr/local/rt3/lib/RT/Tickets_Overlay.pm line 1257

Trace begun at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Exceptions.pm
line 131
HTML::Mason::Exceptions::rethrow_exception(‘too many arguments at
/usr/local/rt3/lib/RT/Tickets_Overlay.pm line 1257^J’) called at
/usr/lib/perl5/5.8.4/Carp.pm line 191
Carp::croak(‘too many arguments’) called at …/…/lib/Storable.pm
(autosplit into …/…/lib/auto/Storable/logcroak.al) line 71
Storable::logcroak(‘too many arguments’) called at …/…/lib/Storable.pm
(autosplit into …/…/lib/auto/Storable/_freeze.al) line 283
Storable::_freeze(‘CODE(0x852c8e4)’, ‘REF(0x998e2ac)’,
‘SCALAR(0x998e564)’, ‘SCALAR(0x999dc44)’, ‘SCALAR(0x999db54)’) called at
…/…/lib/Storable.pm (autosplit into …/…/lib/auto/Storable/freeze.al)
line 266
Storable::freeze(‘REF(0x998e2ac)’, ‘SCALAR(0x998e564)’,
‘SCALAR(0x999dc44)’, ‘SCALAR(0x999db54)’) called at
/usr/local/rt3/lib/RT/Tickets_Overlay.pm line 1257
RT::tickets::FreezeLimits(‘RT::Tickets=HASH(0x999dd58)’) called at
/usr/local/rt3/share/html/RTIR/Elements/SearchFields line 63
HTML::Mason::Commands::ANON(‘Path’, ‘/RTIR/Listing.html’, ‘Queue’,
‘Incidents’, ‘NewSearch’, 1, ‘Queue’, ‘Incidents’) called at
/usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x99e5468)’,
‘Path’, ‘/RTIR/Listing.html’, ‘Queue’, ‘Incidents’, ‘NewSearch’, 1,
‘Queue’, ‘Incidents’) called at
/usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 1074
eval {…} at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line
1068
HTML::Mason::Request::comp(undef, undef, ‘Path’, ‘/RTIR/Listing.html’,
‘Queue’, ‘Incidents’, ‘NewSearch’, 1, ‘Queue’, ‘Incidents’) called at
/usr/local/rt3/share/html/RTIR/Listing.html line 36
HTML::Mason::Commands::ANON(‘NewSearch’, 1, ‘Queue’, ‘Incidents’,
‘NewSearch’, 1, ‘Queue’, ‘Incidents’) called at
/usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x98bad04)’,
‘NewSearch’, 1, ‘Queue’, ‘Incidents’, ‘NewSearch’, 1, ‘Queue’,
‘Incidents’) called at
/usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 1074
eval {…} at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line
1068
HTML::Mason::Request::comp(undef, undef, ‘NewSearch’, 1, ‘Queue’,
‘Incidents’, ‘NewSearch’, 1, ‘Queue’, ‘Incidents’) called at
/usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 760
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x983a048)’)
called at /usr/local/rt3/share/html/RTIR/autohandler line 2
HTML::Mason::Commands::ANON(‘NewSearch’, 1, ‘Queue’, ‘Incidents’,
‘NewSearch’, 1, ‘Queue’, ‘Incidents’) called at
/usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x985c5f4)’,
‘NewSearch’, 1, ‘Queue’, ‘Incidents’, ‘NewSearch’, 1, ‘Queue’,
‘Incidents’) called at
/usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 1074
eval {…} at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line
1068
HTML::Mason::Request::comp(undef, undef, ‘NewSearch’, 1, ‘Queue’,
‘Incidents’, ‘NewSearch’, 1, ‘Queue’, ‘Incidents’) called at
/usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 760
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x983a048)’,
‘NewSearch’, 1, ‘Queue’, ‘Incidents’) called at
/usr/local/rt3/share/html/autohandler line 215
HTML::Mason::Commands::ANON(‘NewSearch’, 1, ‘Queue’, ‘Incidents’)
called at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Component.pm line 136
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x98666d8)’,
‘NewSearch’, 1, ‘Queue’, ‘Incidents’) called at
/usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 1069
eval {…} at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line
1068
HTML::Mason::Request::comp(undef, undef, undef, ‘NewSearch’, 1, ‘Queue’,
‘Incidents’) called at
/usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line 338
eval {…} at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line
338
eval {…} at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/Request.pm line
297
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x983a048)’)
called at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/ApacheHandler.pm line
134
eval {…} at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/ApacheHandler.pm
line 134
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x983a048)’)
called at /usr/lib/perl5/site_perl/5.8.4/HTML/Mason/ApacheHandler.pm line
827
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x9345d30)’,
‘Apache::RequestRec=SCALAR(0x996c3c8)’) called at
/usr/local/rt3/bin/webmux.pl line 136
eval {…} at /usr/local/rt3/bin/webmux.pl line 136
RT::Mason::handler(‘Apache::RequestRec=SCALAR(0x996c3c8)’) called at -e
line 0
eval {…} at -e line 0

Andy Smith
Verizon Internet Services Operations
Security and Legal Compliance
Erin.Smith@vol.verizon.com