Is there anybody in the mailing list ? I have posted some posts and got no
feedback. Am I missing something ? should I go somewhere else for feedback ?On 4 June 2014 18:00, rtir-request@lists.bestpractical.com wrote:
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than “Re: Contents of rtir digest…”Today’s Topics:
- “Status New isn’t a valid status” on “Qucik Ticket Create”
(Rob Moerman)
Message: 1
Date: Tue, 3 Jun 2014 17:26:27 +0000
From: Rob Moerman Rob.Moerman@rci.rogers.com
To: “rtir@lists.bestpractical.com” rtir@lists.bestpractical.com
Subject: [Rtir] “Status New isn’t a valid status” on “Qucik Ticket
Create”
Message-ID:
<
e896dd7f0efe43c3bfc9dbcaace63d58@BLUPR04MB102.namprd04.prod.outlook.com>Content-Type: text/plain; charset=“us-ascii”
Hi there, I’m seeing this error in my RTIR 3.0.2 environment on RT 4.0.20.
When trying to create a new ticket in “Incidents”, “Blocks” or
“Investigations” via “Quick Ticket Creation”.From rt.log (and also in apache2/error.log):
WebRT: Status ‘new’ isn’t a valid status for tickets in this queue.
(/opt/rt4/share/html/Elements/Error:85)Seems that a default status of “New” is being applied to any “quick
ticket”. This fails everywhere except for “Incident Reports”, where “New”
is valid status.Where is this value pulled from and how can it be resolved?
Thanks,
Robert Moerman, CISSP
Manager, Security Monitoring & Threat Response
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