Does anyone know how RTIR hides it’s custom fields from being displayed
by the call:
<& /Ticket/Elements/ShowCustomFields, Ticket => $TicketObj &>
in the share/html/RTIR/Incident/Display.html ?
I mean, they hard code the values in, but somehow there is magic
somewhere that keeps this command from presenting them?
Any ideas?
Wes Young
Network Security Analyst
University at Buffalo
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