I’m trying to move my RTIR installation to a later release of Debian
(Etch). I’ve stayed with RT 3.0.12, from the Debian repositories, and
RTIR 1.0.5. RTIR fails with RT::Queue::load Unimplemented in
RT::Tickets. (/usr/share/request-tracker3/lib/RT/Tickets_Overlay.pm line
1704)
So, is there anyway to fix this problem with the versions I’m using.
There is also RT 3.4 and RT 3.6 in the Debian repositories that I could
upgrade to, but which version of RTIR would I need with these versions?
All help much appreciated.
Regards,
Tony.
Tony Arnold, Tel: +44 (0) 161 275 6093
Head of IT Security, Fax: +44 (0) 870 136 1004
University of Manchester, Mob: +44 (0) 773 330 0039
Manchester M13 9PL. Email: tony.arnold@manchester.ac.uk
I’m trying to move my RTIR installation to a later release of Debian
(Etch). I’ve stayed with RT 3.0.12, from the Debian repositories, and
RTIR 1.0.5. RTIR fails with RT::Queue::load Unimplemented in
RT::Tickets. (/usr/share/request-tracker3/lib/RT/Tickets_Overlay.pm line
1704)
I think it’s pretty easy to fix. Install “capitalization” module from
the CPAN or downgrade DBIx::SearchBuilder.
So, is there anyway to fix this problem with the versions I’m using.
There is also RT 3.4 and RT 3.6 in the Debian repositories that I could
upgrade to, but which version of RTIR would I need with these versions?
RTIR 1.0 is not compliant with 3.4 and 3.6. We’ve done a lot of work
to improve situation and we’re pretty close to release new versions of
RT and RTIR.
You can grab snapshots of everything from
http://download.bestpractical.com/pub/rt/devel/RTIR_M3/
Note RT’s snapshots in that dir are slightly different from 3.8 betas
and miss some features, but they are well tested with RTIR 2.x.
All help much appreciated.
Regards,
Tony.
Tony Arnold, Tel: +44 (0) 161 275 6093
Head of IT Security, Fax: +44 (0) 870 136 1004
University of Manchester, Mob: +44 (0) 773 330 0039
Manchester M13 9PL. Email: tony.arnold@manchester.ac.uk
Rtir mailing list
Rtir@lists.bestpractical.com
The rtir Archives
Best regards, Ruslan.
Ruslan Zakirov wrote:> On Thu, May 15, 2008 at 2:28 PM, Tony Arnold tony.arnold@manchester.ac.uk wrote:
I’m trying to move my RTIR installation to a later release of Debian
(Etch). I’ve stayed with RT 3.0.12, from the Debian repositories, and
RTIR 1.0.5. RTIR fails with RT::Queue::load Unimplemented in
RT::Tickets. (/usr/share/request-tracker3/lib/RT/Tickets_Overlay.pm line
1704)
I think it’s pretty easy to fix. Install “capitalization” module from
the CPAN or downgrade DBIx::SearchBuilder.
Tyanks. Installing the capitalization module has fixed the error.
I now have two instances of RTIR talking to the same MySQL database. My
production system shows 7 unlinked incident reports where as the new
copy shows over 5400 such reports. It seems to be picking up some really
old reports.
The URL of the new site is obviously different and I’ve updated the
config files to reflect this.
Any idea why I’m seeing this behaviour?
Regards,
Tony.
Tony Arnold, Tel: +44 (0) 161 275 6093
Head of IT Security, Fax: +44 (0) 870 136 1004
University of Manchester, Mob: +44 (0) 773 330 0039
Manchester M13 9PL. Email: tony.arnold@manchester.ac.uk