RTIR 2.6.1: Can't list any most due incidents after upgrade

Hi guys,

That’s my first time writing to this list and I didn’t find any info related
to my problem. As English isn’t my first language, I hope to be clear enough
with my text and that I can find some help here. =)

Okay, here my problem. We have a RT 3.8.2 installed on a physical machine
(OS: FreeBSD; Plugins: RTFM and RTIR 2.4.2) and right now this machine is
dying, so we decided to create a dedicated VM to host a new RT installation.
For some reason, we decided to change the OS to Ubuntu 12.04 LTS, and
considering all the dependences, we installed a fresh install with RT
3.8.11, RTFM 2.4.3 and RTIR 2.6.1. After that, we restored a mysql dump from
our old RT, and following the procedures from all the UPGRADING guides (RT,
RTFM, RTIR), we finished our installation. Everything went well, but in the
RTIR part, we can’t list any most due incidents, the list is blank. Anyone
can give me some light about that?

I don’t know if I’m being clear enough, I can answer any question related,
but I can’t give any Screenshot or show any data.

Cheers,

Robson Eisinger
Network Analyst at University of Sao Paulo/Brazil

Hi guys,

That’s my first time writing to this list and I didn’t find any info related
to my problem. As English isn’t my first language, I hope to be clear enough
with my text and that I can find some help here. =)

Okay, here my problem. We have a RT 3.8.2 installed on a physical machine
(OS: FreeBSD; Plugins: RTFM and RTIR 2.4.2) and right now this machine is
dying, so we decided to create a dedicated VM to host a new RT installation.
For some reason, we decided to change the OS to Ubuntu 12.04 LTS, and
considering all the dependences, we installed a fresh install with RT
3.8.11, RTFM 2.4.3 and RTIR 2.6.1. After that, we restored a mysql dump from
our old RT, and following the procedures from all the UPGRADING guides (RT,
RTFM, RTIR), we finished our installation. Everything went well, but in the
RTIR part, we can’t list any most due incidents, the list is blank. Anyone
can give me some light about that?

I don’t know if I’m being clear enough, I can answer any question related,
but I can’t give any Screenshot or show any data.

The first thing you should do is enable debug logging in config and
logging of SQL statements. I suspect that something still uses custom
field name with RTIR prefix that was deleted in RTIR 2.6. Log with
SQL queries will show you if it’s true. Then you can investigate where
this is coming from. Probably it’s a custom saved search that script
failed to upgrade.

Cheers,

Robson Eisinger
Network Analyst at University of Sao Paulo/Brazil


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Best regards, Ruslan.

Hi guys,

That’s my first time writing to this list and I didn’t find any info related
to my problem. As English isn’t my first language, I hope to be clear enough
with my text and that I can find some help here. =)

Okay, here my problem. We have a RT 3.8.2 installed on a physical machine
(OS: FreeBSD; Plugins: RTFM and RTIR 2.4.2) and right now this machine is
dying, so we decided to create a dedicated VM to host a new RT installation.
For some reason, we decided to change the OS to Ubuntu 12.04 LTS, and
considering all the dependences, we installed a fresh install with RT
3.8.11, RTFM 2.4.3 and RTIR 2.6.1. After that, we restored a mysql dump from
our old RT, and following the procedures from all the UPGRADING guides (RT,
RTFM, RTIR), we finished our installation. Everything went well, but in the
RTIR part, we can’t list any most due incidents, the list is blank. Anyone
can give me some light about that?

I don’t know if I’m being clear enough, I can answer any question related,
but I can’t give any Screenshot or show any data.

Cheers,

Robson Eisinger
Network Analyst at University of Sao Paulo/Brazil

Hi,

Replied on RTIR list and please keep it there as it’s most probably
related to RTIR only.On Fri, May 18, 2012 at 3:19 PM, Robson Eisinger eisinger@cce.usp.br wrote:

Hi guys,

That’s my first time writing to this list and I didn’t find any info related
to my problem. As English isn’t my first language, I hope to be clear enough
with my text and that I can find some help here. =)

Okay, here my problem. We have a RT 3.8.2 installed on a physical machine
(OS: FreeBSD; Plugins: RTFM and RTIR 2.4.2) and right now this machine is
dying, so we decided to create a dedicated VM to host a new RT installation.
For some reason, we decided to change the OS to Ubuntu 12.04 LTS, and
considering all the dependences, we installed a fresh install with RT
3.8.11, RTFM 2.4.3 and RTIR 2.6.1. After that, we restored a mysql dump from
our old RT, and following the procedures from all the UPGRADING guides (RT,
RTFM, RTIR), we finished our installation. Everything went well, but in the
RTIR part, we can’t list any most due incidents, the list is blank. Anyone
can give me some light about that?

I don’t know if I’m being clear enough, I can answer any question related,
but I can’t give any Screenshot or show any data.

Cheers,

Robson Eisinger
Network Analyst at University of Sao Paulo/Brazil

Best regards, Ruslan.