Dear All,
I am new to RTIR and RT. I installed RT 3.8.8 and RTIR 2.4.3.
While testing the application I got this error:
Can’t use string ("") as a subroutine ref while “strict refs” in use at
/opt/rt3/local/plugins/RT-IR/html/Callbacks/RTIR/Elements/RT__Ticket/ColumnMap/Once
line 16.
I search the internet and found a post by Jesse Vincent explaining a patch to solve this issue.
I need more information about this page since the email was very summarized. I need to understand the following:
- What file do I need to create and what is the file path and name.
- What is the content of this file?
- How to apply the changes to the system (what configuration file to change and how)
I really appreciate your help.
Regards
Suliman