RTIR 2.4.1rc1

Hello,

The first release candidate for RTIR 2.4.1 is now available. You can
download it from:

http://download.bestpractical.com/pub/rt/devel/RT-IR-2.4.1rc1.tar.gz
http://download.bestpractical.com/pub/rt/devel/RT-IR-2.4.1rc1.tar.gz.sig

More on integration with RT’s styles, usability improvements and
integration with RTFM on ticket creation (works only with RTFM
2.4.1rc1).

CHANGES IN 2.4.1

FEATURES

  • added ‘Bookmark’ action for tickets in RTIR, use 'Bookmarked Tickets’
    portlet to see them on ‘RTIR Home’ page.
  • added ‘Results’ subtab to appendable tabs like Link Incident,
    Link Children… This is interface people used to.
  • added subtab ‘New Incident’ to 'Link to an Incident from a child’
    action, so people can jump away if they can not find suitable incident
  • added support for RTFM on Create in RTIR, needs RTFM 2.4.1rc1 with
    RTFM_TicketCreate option enabled.

BUGS

  • we don’t apply anymore RTIR’s css files if it’s not path of the RTIR
  • fixed simple search layout in web2 theme
  • moved ‘bulk reject’ link to the top right corner, like other
    similar links in RT, for example ‘Edit’ or ‘Graph’
  • dropped @results argument from Display.html, it’s used by
    new ListActions in RT 3.8. People could see random hex string in
    the results box caused by this “bug”
  • applied HTML classes on some boxes to be on the same wave as RT.
    Fixed some layouyt differences, box colors and other.
  • added paging to LinkChildren (adding a child to an incident)

Best regards, Ruslan.

Hello,

The first release candidate for RTIR 2.4.1 is now available. You can
download it from:

http://download.bestpractical.com/pub/rt/devel/RT-IR-2.4.1rc1.tar.gz
http://download.bestpractical.com/pub/rt/devel/RT-IR-2.4.1rc1.tar.gz.sig

More on integration with RT’s styles, usability improvements and
integration with RTFM on ticket creation (works only with RTFM
2.4.1rc1).

CHANGES IN 2.4.1

FEATURES

  • added ‘Bookmark’ action for tickets in RTIR, use 'Bookmarked Tickets’
    portlet to see them on ‘RTIR Home’ page.
  • added ‘Results’ subtab to appendable tabs like Link Incident,
    Link Children… This is interface people used to.
  • added subtab ‘New Incident’ to 'Link to an Incident from a child’
    action, so people can jump away if they can not find suitable incident
  • added support for RTFM on Create in RTIR, needs RTFM 2.4.1rc1 with
    RTFM_TicketCreate option enabled.

BUGS

  • we don’t apply anymore RTIR’s css files if it’s not path of the RTIR
  • fixed simple search layout in web2 theme
  • moved ‘bulk reject’ link to the top right corner, like other
    similar links in RT, for example ‘Edit’ or ‘Graph’
  • dropped @results argument from Display.html, it’s used by
    new ListActions in RT 3.8. People could see random hex string in
    the results box caused by this “bug”
  • applied HTML classes on some boxes to be on the same wave as RT.
    Fixed some layouyt differences, box colors and other.
  • added paging to LinkChildren (adding a child to an incident)

Best regards, Ruslan.