Rtir 1.2

RTIR
1

We haven’t heard a whole lot of feedback from folks about the RTIR 1.2
releases. Either that means you have all been too busy to try it out or
it’s working perfectly. We’d very much like to get 1.2 out there.
Feedback would be much appreciated.

Jesse
2

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Hi Jesse,

We haven’t heard a whole lot of feedback from folks about the RTIR 1.2
releases. Either that means you have all been too busy to try it out or
it’s working perfectly. We’d very much like to get 1.2 out there.
Feedback would be much appreciated.

Bug in share/html/RTIR/Incident/LinkToIncident.html:

replace

by

- Peter

Jesse

Rtir mailing list
Rtir@lists.bestpractical.com
The rtir Archives

_______ SWITCH - The Swiss Education and Research Network ______
Peter Haag, Security Engineer, Member of SWITCH CERT
PGP fingerprint: D9 31 D5 83 03 95 68 BA FB 84 CA 94 AB FC 5D D7
SWITCH, Limmatquai 138, CH-8001 Zurich, Switzerland
E-mail: peter.haag@switch.ch Web: http://www.switch.ch/
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3

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We haven’t heard a whole lot of feedback from folks about the RTIR 1.2
releases. Either that means you have all been too busy to try it out or
it’s working perfectly. We’d very much like to get 1.2 out there.
Feedback would be much appreciated.

Hmm … maybe I missed something, but I can not find the button to enable the blocks.
Can anybody tell me where to enable the blocks ?

- Peter

Jesse

Rtir mailing list
Rtir@lists.bestpractical.com
The rtir Archives

_______ SWITCH - The Swiss Education and Research Network ______
Peter Haag, Security Engineer, Member of SWITCH CERT
PGP fingerprint: D9 31 D5 83 03 95 68 BA FB 84 CA 94 AB FC 5D D7
SWITCH, Limmatquai 138, CH-8001 Zurich, Switzerland
E-mail: peter.haag@switch.ch Web: http://www.switch.ch/
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4

Thanks, Applied.On Thu, Jan 06, 2005 at 11:44:04AM +0100, Peter Haag wrote:

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Hi Jesse,

We haven’t heard a whole lot of feedback from folks about the RTIR 1.2
releases. Either that means you have all been too busy to try it out or
it’s working perfectly. We’d very much like to get 1.2 out there.
Feedback would be much appreciated.

Bug in share/html/RTIR/Incident/LinkToIncident.html:

replace

by

- Peter

Jesse

–

Rtir mailing list
Rtir@lists.bestpractical.com
The rtir Archives

_______ SWITCH - The Swiss Education and Research Network ______
Peter Haag, Security Engineer, Member of SWITCH CERT
PGP fingerprint: D9 31 D5 83 03 95 68 BA FB 84 CA 94 AB FC 5D D7
SWITCH, Limmatquai 138, CH-8001 Zurich, Switzerland
E-mail: peter.haag@switch.ch Web: http://www.switch.ch/
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Rtir mailing list
Rtir@lists.bestpractical.com
The rtir Archives

5

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Browsing through the debug log I found the error message below. Interrestingly enough
the tickets get created and one can work …

[Fri Dec 3 14:47:02 2004] [error]: Scrip IsApplicable 24 died. - Can’t locate object method “AddCustomFieldValue” via package
“RT::Action::R
TIR_SetDueBySLA” at /opt/rt3/lib/RT/Action/RTIR_SetDueBySLA.pm line 92.

Stack:
[/opt/rt3/lib/RT/Action/RTIR_SetDueBySLA.pm:92]
[/opt/rt3/lib/RT/ScripAction_Overlay.pm:225]
[/opt/rt3/lib/RT/Scrip_Overlay.pm:497]
[/opt/rt3/lib/RT/Scrips_Overlay.pm:188]
[/opt/rt3/lib/RT/Transaction_Overlay.pm:154]
[/opt/rt3/lib/RT/Ticket_Local.pm:3708]
[/opt/rt3/lib/RT/Ticket_Local.pm:711]
[/opt/rt3/lib/RT/Interface/Email.pm:671]
[/opt/rt3/share/html/REST/1.0/NoAuth/mail-gateway:55]
(/opt/rt3/lib/RT/Scrip_Overlay.pm:505)

- Peter- --On Sunday, November 28, 2004 18:05 -0500 Jesse Vincent <jesse@bestpractical.com> wrote:

We haven’t heard a whole lot of feedback from folks about the RTIR 1.2
releases. Either that means you have all been too busy to try it out or
it’s working perfectly. We’d very much like to get 1.2 out there.
Feedback would be much appreciated.

Jesse

Rtir mailing list
Rtir@lists.bestpractical.com
The rtir Archives

_______ SWITCH - The Swiss Education and Research Network ______
Peter Haag, Security Engineer, Member of SWITCH CERT
PGP fingerprint: D9 31 D5 83 03 95 68 BA FB 84 CA 94 AB FC 5D D7
SWITCH, Limmatquai 138, CH-8001 Zurich, Switzerland
E-mail: peter.haag@switch.ch Web: http://www.switch.ch/
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6

Jesse Vincent wrote:

We haven’t heard a whole lot of feedback from folks about the RTIR 1.2
releases. Either that means you have all been too busy to try it out or
it’s working perfectly. We’d very much like to get 1.2 out there.
Feedback would be much appreciated.

In our RTIR 1.1.3 installed over a fresh RT 3.2.2-1 (Debian) all links
in ticket lists (such as search results, due incident list etc.) point
to /Ticket/Display.html instead of /RTIR/Display.html, so when
displaying a ticket from these lists, the RTIR look and feel is lost.

I have looked through the code several times but cannot find a simple
way to fix this. Has anyone else come across this issue?

Reagrds
Przemek

7

Przemek Jaroszewski wrote:

Jesse Vincent wrote:

We haven’t heard a whole lot of feedback from folks about the RTIR 1.2
releases. Either that means you have all been too busy to try it out or
it’s working perfectly. We’d very much like to get 1.2 out there.
Feedback would be much appreciated.

In our RTIR 1.1.3 installed over a fresh RT 3.2.2-1 (Debian) all links
in ticket lists (such as search results, due incident list etc.) point
to /Ticket/Display.html instead of /RTIR/Display.html, so when
displaying a ticket from these lists, the RTIR look and feel is lost.

OK, turns out that new RTIR makes use of different formats defined in
RTIR_Config.pm. During installation old config was preserved so those
strings were missing. Anyway, formats in default RTIR_Config.pm include
“/Ticket/Display.html”, so it should be changed to “/RTIR/Display.html”
in all cases, I guess.

Regards,
Przemek

8

OK, turns out that new RTIR makes use of different formats defined in
RTIR_Config.pm. During installation old config was preserved so those
strings were missing. Anyway, formats in default RTIR_Config.pm include
“/Ticket/Display.html”, so it should be changed to “/RTIR/Display.html”
in all cases, I guess.

There’s supposed to be code such that if you load /Ticket/Display.html
with an RTIR ticket, it actually does the right thing with showing it as
an RTIR ticket. I’ll look into it

9

[haag@switch.ch - Sat Jan 22 06:39:01 2005]:

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Browsing through the debug log I found the error message below.
Interrestingly enough
the tickets get created and one can work …

I can’t replicate this with the current development codebase. I’ve done
a fair amount of work to clean up the scrips, so it may well have been
handled in that pass.

Jesse