RTIR 1.2 test release available

I’m pleased to announce that a new test release of RTIR 1.2 is now
available. You can download it at:


NOTE: This is a beta release. You should install it in a staging
environment and determine if it meets your needs before using it in a
production environment.

RTIR 1.2 includes the following features:

  • Easier upgrade process

  • Full integration with RT 3.2.

  • New Search UI

       This includes a 3.2-style search UI, and menu changes to
       accomodate this.  Instead of search results and criteria being
       displayed on a single page, you can now choose the 'Refine'
       menu option to refine your search and re-run it after you've
       added all of your criteria.
  • Configurable Search Results

       Search result formats are configurable in RTIR_Config.pm, so you
       can easily choose which fields you would like to have displayed
       for RTIR searches.
  • Standardized Components

       RTIR 1.2 uses fewer customized components, making it easier to
       customize and maintain.
  • More easily customizable Scrips

    Scrip Actions and Conditions are now in perl modules, rather
    than stored as custom actions and conditions in the database,
    making them easier to upgrade, maintain, and customize.