Rtfm?

RT Users
1

I installed RT 3.2.3 and it is working fine (other than nto being able
to delete tickets).

Where do I install or enable the RTFM option in RT?

I do not have a selection for RTFM anywhere?

Should this get installed by default?

2

Labonte, Phil wrote:

I installed RT 3.2.3 and it is working fine (other than nto being able
to delete tickets).

Where do I install or enable the RTFM option in RT?

I do not have a selection for RTFM anywhere?

Should this get installed by default?

“Not sure if that was a joke, but” RTFM is a seperate download. You
will need to extract it, configure the makefile, install it, and restart
your web server. You might want to investigate the wiki.
http://wiki.bestpractical.com

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

3

I did there is no Wiki on bestpracticles site that describes this.From: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Friday, April 08, 2005 12:21 PM
To: Labonte, Phil
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RTFM?

Labonte, Phil wrote:

I installed RT 3.2.3 and it is working fine (other than nto being able
to delete tickets).

Where do I install or enable the RTFM option in RT?

I do not have a selection for RTFM anywhere?

Should this get installed by default?

“Not sure if that was a joke, but” RTFM is a seperate download. You
will need to extract it, configure the makefile, install it, and restart

your web server. You might want to investigate the wiki.
http://wiki.bestpractical.com

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

4

Labonte, Phil wrote:

I did there is no Wiki on bestpracticles site that describes this.

Then perhaps http://www.bestpractical.com/rtfm/ will help you get up to
speed.

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

5

Thank you for a specific response.
Most people just give a cryptic answer.

Thanks again!From: Drew Barnes [mailto:barnesaw@ucrwcu.rwc.uc.edu]
Sent: Friday, April 08, 2005 12:29 PM
To: Labonte, Phil
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RTFM?

Labonte, Phil wrote:

I did there is no Wiki on bestpracticles site that describes this.

Then perhaps http://www.bestpractical.com/rtfm/ will help you get up to
speed.

Drew Barnes
Applications Analyst
Raymond Walters College
University of Cincinnati

6

Has anyone managed to install RTFM and/or Asset Tracker in the (most
excellent) Windows port of 3.4.0? Any information/configuration help
would be greatly appreciated.

Also, has the “auto-login to root only” problem with the WIndows port
been resolved?

Thanks in advance