RTFM: With Attachments

RT Users
1

I figure the content of each RTFM article is just a MIME object like in
RT … in that case, is there an existing patch/hack that will allow us
to add attachments to the tickets?

signature.asc (189 Bytes)

2

I would also be interested… as this is probably the only "missing feature"
that is keeping me from from rolling out RT / RTFM on a test environment to
some of my users for evaluation.

3

Rick Measham <rickm 3d3.com> writes:

I figure the content of each RTFM article is just a MIME object like in
RT … in that case, is there an existing patch/hack that will allow us
to add attachments to the tickets?

Have there been any development efforts on this? I am new to RTFM, but noticed
this missing right away. It would seem more complete if we could add
attachments to an article.

Thanks,
Chris

4

Have there been any development efforts on this? I am new to RTFM, but noticed
this missing right away. It would seem more complete if we could add
attachments to an article.

Just create a File Upload custom field.

5

Hello,

When i comment this lies in Ticket/Update.html, all ok:
% if ($TicketObj->CurrentUserHasRight(‘ShowOutgoingEmail’)) {
<& /Ticket/Elements/PreviewScrips, TicketObj => $TicketObj, %ARGS &>
% }

With this lines in Update.html every page open brings to a new RT
Correpondence with empty Attachment:

Transaction:
id ObjectType ObjectId TimeTaken Type Field OldValue NewValue ReferenceType OldReference NewReference Data Creator Created
143047 RT::Ticket 10948 0 Correspond NULL NULL NULL NULL NULL NULL No Subject 352 2005-08-30 10:52:05
Attachment:
MIME-Version: 1.0
Content-Type: text/plain; charset=“utf8”
X-Mailer: MIME-tools 5.417 (Entity 5.417)
Content-Disposition: inline
Content-Transfer-Encoding: binary
X-RT-Original-Encoding: utf-8
X-RT-Original-Encoding: utf-8
RT-Message-ID: rt-3.4.2-15780-1125399125-579.10948-0-0@www.metabuilder.ru
Content-Length: 0

RT 3.4.3

пїЅ пїЅпїЅпїЅпїЅпїЅпїЅпїЅпїЅпїЅ, пїЅпїЅпїЅпїЅпїЅпїЅпїЅ пїЅпїЅпїЅпїЅпїЅпїЅпїЅпїЅ
mailto:mna@solarex-it.ru
пїЅпїЅпїЅпїЅпїЅпїЅпїЅпїЅ пїЅпїЅпїЅпїЅ, (095) 777-5755
http://www.solarex-it.ru http://www.metabuilder.ru

6

With this lines in Update.html every page open brings to a new RT
Correpondence with empty Attachment:

You’re probably not running MySQL without InnoDB, which is a requirement
for the version of RT you’re using. Upgrade your tables.

-- Niels.
7

I’m having the same problem, using mysql5.0.9, rt3.2.2 , perl5.8.7,
mod_perl and apache2 from BSD Ports.
I tried both with innodb and with it’s options comment on /etc/my.cnf
but the creation of empties comments/replies on access to Update.html
persists.
Do I have to recompile mysql without innodb?
Any other thing might be causing this problem?

Thanks in advance,

Thiago

Niels Bakker wrote:

8

I’m having the same problem, using mysql5.0.9, rt3.2.2 , perl5.8.7,
mod_perl and apache2 from BSD Ports.
I tried both with innodb and with it’s options comment on /etc/my.cnf
but the creation of empties comments/replies on access to Update.html
persists.
If you can run RT with all InnoDB options commented out from my.cnf
then your RT DB is not using InnoDB engine, but all RT tables MUST be
InnoDB not MyISAM or other.

Do I have to recompile mysql without innodb?
MySQL MUST be compiled with InnoDB support.

Any other thing might be causing this problem?

Thanks in advance,

–
Thiago

Niels Bakker wrote:

With this lines in Update.html every page open brings to a new RT
Correpondence with empty Attachment:

You’re probably not running MySQL without InnoDB, which is a requirement
for the version of RT you’re using. Upgrade your tables.

-- Niels.

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