RTFM - Users can't see articles

Hi all,

I’d like to know what permissions need to be set in order for my
unprivileged users to see the RTFM articles? I’ve already set Everybody to
SeeClass and ShowArticle, but still when I log in as a normal user (not
staff), I can’t even see the RTFM tab on the left! :frowning:

Best regards,
Au Yong

The tab is defined in the file Tabs, it is different for priviledgede
users and unpriviledged users, the unpriviledged users’s tab is in
html/SelfService
I haven’t tried RTFM now, but this is what I can tell you about the
tabs.

Samuel-----Original Message-----
From: Au Yong Tien Chee [mailto:auyongtc@hostsync.net]
Sent: Monday,29 September,2003 14:40
To: rt-users@lists.fsck.com

Hi all,

I’d like to know what permissions need to be set in order for my
unprivileged users to see the RTFM articles? I’ve already set Everybody
to SeeClass and ShowArticle, but still when I log in as a normal user
(not staff), I can’t even see the RTFM tab on the left! :frowning:

Best regards,
Au Yong

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

But the thing is even if I can hack the SelfService tab, manually going to
http://rt-url/RTFM/index and http://rt-url/RTFM/Article/index.html (after
logging in as a normal user) doesn’t show any articles - the entire page is
still the same as the main page for the normal user after login…

Anyway with RTFM deployment experience wanna talk about it?-----Original Message-----
From: Senoner Samuel [mailto:Samuel.Senoner@eurac.edu]
Sent: Monday, September 29, 2003 11:52 PM
To: Au Yong Tien Chee; rt-users@lists.fsck.com
Subject: RE: [rt-users] RTFM - Users can’t see articles

The tab is defined in the file Tabs, it is different for priviledgede users
and unpriviledged users, the unpriviledged users’s tab is in
html/SelfService
I haven’t tried RTFM now, but this is what I can tell you about the tabs.

Samuel

-----Original Message-----
From: Au Yong Tien Chee [mailto:auyongtc@hostsync.net]
Sent: Monday,29 September,2003 14:40
To: rt-users@lists.fsck.com

Hi all,

I’d like to know what permissions need to be set in order for my
unprivileged users to see the RTFM articles? I’ve already set Everybody to
SeeClass and ShowArticle, but still when I log in as a normal user (not
staff), I can’t even see the RTFM tab on the left! :frowning:

Best regards,
Au Yong

rt-users mailing list
rt-users@lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

I was wondering the axact same thing.-----Original Message-----
From: Au Yong Tien Chee [mailto:auyongtc@hostsync.net]
Sent: Lunes, 29 de Septiembre de 2003 12:58 p.m.
To: rt-users@lists.fsck.com
Subject: RE: [rt-users] RTFM - Users can’t see articles

But the thing is even if I can hack the SelfService tab, manually going to
http://rt-url/RTFM/index and http://rt-url/RTFM/Article/index.html (after
logging in as a normal user) doesn’t show any articles - the entire page is
still the same as the main page for the normal user after login…

Anyway with RTFM deployment experience wanna talk about it?

-----Original Message-----
From: Senoner Samuel [mailto:Samuel.Senoner@eurac.edu]
Sent: Monday, September 29, 2003 11:52 PM
To: Au Yong Tien Chee; rt-users@lists.fsck.com
Subject: RE: [rt-users] RTFM - Users can’t see articles

The tab is defined in the file Tabs, it is different for priviledgede users
and unpriviledged users, the unpriviledged users’s tab is in
html/SelfService
I haven’t tried RTFM now, but this is what I can tell you about the tabs.

Samuel

-----Original Message-----
From: Au Yong Tien Chee [mailto:auyongtc@hostsync.net]
Sent: Monday,29 September,2003 14:40
To: rt-users@lists.fsck.com

Hi all,

I’d like to know what permissions need to be set in order for my
unprivileged users to see the RTFM articles? I’ve already set Everybody to
SeeClass and ShowArticle, but still when I log in as a normal user (not
staff), I can’t even see the RTFM tab on the left! :frowning:

Best regards,
Au Yong

rt-users mailing list
rt-users@lists.fsck.com http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Hi all,

I’d like to know what permissions need to be set in order for my
unprivileged users to see the RTFM articles? I’ve already set Everybody to
SeeClass and ShowArticle, but still when I log in as a normal user (not
staff), I can’t even see the RTFM tab on the left! :frowning:

In short, the selfservice interface to RTFM isn’t done yet and isn’t a
part of 2.0

Best regards,
Au Yong


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

http://www.bestpractical.com/rt – Trouble Ticketing. Free.