RTFM uninstallation question

Hangu_Jeong · September 8, 2003, 5:30am

Hi !

I would like to uninstall RTFM before to install new RTFM.
I don’t want to upgrade it. I want just delete RTFM on my system.

When I install without uninstallation, I got the following error

ERROR 1050 at line 2: Table ‘FM_Classes’ already exists
*** Error code 1

Stop in /tmp/install/rtfm-2-0-beta-6.

Could you please tell how to uninstall RTFM ?

Thanks in advance

Regards,
Han

Atkinson_Daniel · September 8, 2003, 9:56am

The error is appearing because the RT database already exists. You need to
install to a differently named database, or delete the existing database.-----Original Message-----
From: Hangu Jeong [mailto:hgjeong@icraft21.com]
Sent: 08 September 2003 06:30
To: rt-users@fsck.com
Subject: [rt-users] RTFM uninstallation question

Hi !

I would like to uninstall RTFM before to install new RTFM.
I don’t want to upgrade it. I want just delete RTFM on my system.

When I install without uninstallation, I got the following error

ERROR 1050 at line 2: Table ‘FM_Classes’ already exists
*** Error code 1

Stop in /tmp/install/rtfm-2-0-beta-6.

Could you please tell how to uninstall RTFM ?

Thanks in advance

Regards,
Han

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Atkinson_Daniel · September 8, 2003, 2:01pm

In mysql monitor;

DROP DATABASE

Use with care!-----Original Message-----
From: Hangu Jeong [mailto:hgjeong@kornet.net]
Sent: 08 September 2003 14:54
To: Atkinson, Daniel; rt-users@lists.fsck.com
Subject: RE: [rt-users] RTFM uninstallation question

Can I uninstall RTFM clearly ?
I know the mean of messages. But How can I clear database ?
I’m using mysql database.

Thanks
Han

-----Original Message-----
From: rt-users-admin@lists.fsck.com [mailto:rt-users-
admin@lists.fsck.com]On Behalf Of Atkinson, Daniel
Sent: Monday, September 08, 2003 6:57 PM
To: ‘Hangu Jeong’; ‘rt-users@lists.fsck.com’
Subject: RE: [rt-users] RTFM uninstallation question

The error is appearing because the RT database already exists. You need to
install to a differently named database, or delete the existing database.

-----Original Message-----
From: Hangu Jeong [mailto:hgjeong@icraft21.com]
Sent: 08 September 2003 06:30
To: rt-users@fsck.com
Subject: [rt-users] RTFM uninstallation question

Hi !

I would like to uninstall RTFM before to install new RTFM.
I don’t want to upgrade it. I want just delete RTFM on my system.

When I install without uninstallation, I got the following error

ERROR 1050 at line 2: Table ‘FM_Classes’ already exists
*** Error code 1

Stop in /tmp/install/rtfm-2-0-beta-6.

Could you please tell how to uninstall RTFM ?

Thanks in advance

Regards,
Han

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

RT1 · September 8, 2003, 2:17pm

If he does that, that will drop his entire rt3 database, not just RTFM.
FM.* are just tables with in the RT database, not a separate db.

then type use rt3;
Database changed

You would need to delete those FM_* tables inorder to get paste the
install script error message.

Michael-----Original Message-----
From: Atkinson, Daniel [mailto:datkinson@sevenww.co.uk]
Posted At: Monday, September 08, 2003 10:01 AM
Posted To: RT
Conversation: [rt-users] RTFM uninstallation question
Subject: RE: [rt-users] RTFM uninstallation question

In mysql monitor;

DROP DATABASE

Use with care!

-----Original Message-----
From: Hangu Jeong [mailto:hgjeong@kornet.net]
Sent: 08 September 2003 14:54
To: Atkinson, Daniel; rt-users@lists.fsck.com
Subject: RE: [rt-users] RTFM uninstallation question

Can I uninstall RTFM clearly ?
I know the mean of messages. But How can I clear database ?
I’m using mysql database.

Thanks
Han

-----Original Message-----
From: rt-users-admin@lists.fsck.com [mailto:rt-users-
admin@lists.fsck.com]On Behalf Of Atkinson, Daniel
Sent: Monday, September 08, 2003 6:57 PM
To: ‘Hangu Jeong’; ‘rt-users@lists.fsck.com’
Subject: RE: [rt-users] RTFM uninstallation question

The error is appearing because the RT database already exists. You need
to
install to a differently named database, or delete the existing
database.

-----Original Message-----
From: Hangu Jeong [mailto:hgjeong@icraft21.com]
Sent: 08 September 2003 06:30
To: rt-users@fsck.com
Subject: [rt-users] RTFM uninstallation question

Hi !

I would like to uninstall RTFM before to install new RTFM.
I don’t want to upgrade it. I want just delete RTFM on my system.

When I install without uninstallation, I got the following error

ERROR 1050 at line 2: Table ‘FM_Classes’ already exists
*** Error code 1

Stop in /tmp/install/rtfm-2-0-beta-6.

Could you please tell how to uninstall RTFM ?

Thanks in advance

Regards,
Han

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Atkinson_Daniel · September 8, 2003, 2:50pm

Sorry, yes, I misread his message.

He’s probably deleted it by now, oops…-----Original Message-----
From: RT [mailto:RT@InterCept.Net]
Sent: 08 September 2003 15:18
To: rt-users@lists.fsck.com
Subject: RE: [rt-users] RTFM uninstallation question

If he does that, that will drop his entire rt3 database, not just RTFM.
FM.* are just tables with in the RT database, not a separate db.

then type use rt3;
Database changed

You would need to delete those FM_* tables inorder to get paste the
install script error message.

Michael
-----Original Message-----
From: Atkinson, Daniel [mailto:datkinson@sevenww.co.uk]
Posted At: Monday, September 08, 2003 10:01 AM
Posted To: RT
Conversation: [rt-users] RTFM uninstallation question
Subject: RE: [rt-users] RTFM uninstallation question

In mysql monitor;

DROP DATABASE

Use with care!

-----Original Message-----
From: Hangu Jeong [mailto:hgjeong@kornet.net]
Sent: 08 September 2003 14:54
To: Atkinson, Daniel; rt-users@lists.fsck.com
Subject: RE: [rt-users] RTFM uninstallation question

Can I uninstall RTFM clearly ?
I know the mean of messages. But How can I clear database ?
I’m using mysql database.

Thanks
Han

-----Original Message-----
From: rt-users-admin@lists.fsck.com [mailto:rt-users-
admin@lists.fsck.com]On Behalf Of Atkinson, Daniel
Sent: Monday, September 08, 2003 6:57 PM
To: ‘Hangu Jeong’; ‘rt-users@lists.fsck.com’
Subject: RE: [rt-users] RTFM uninstallation question

The error is appearing because the RT database already exists. You need
to
install to a differently named database, or delete the existing
database.

-----Original Message-----
From: Hangu Jeong [mailto:hgjeong@icraft21.com]
Sent: 08 September 2003 06:30
To: rt-users@fsck.com
Subject: [rt-users] RTFM uninstallation question

Hi !

I would like to uninstall RTFM before to install new RTFM.
I don’t want to upgrade it. I want just delete RTFM on my system.

When I install without uninstallation, I got the following error

ERROR 1050 at line 2: Table ‘FM_Classes’ already exists
*** Error code 1

Stop in /tmp/install/rtfm-2-0-beta-6.

Could you please tell how to uninstall RTFM ?

Thanks in advance

Regards,
Han

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Ruslan_U_Zakirov · September 8, 2003, 2:54pm

I don’t think he could drop this tables also, because of relationships
between RT and RTFM. I don’t have RTFM installation yet, but I think
that it implement RT Object’s extensions(through callbacks or else RT
API) that add entries to main RT tables which reffers to RTFM tables.

I think Jesse or another person who familiar with RTFM internals could
clarify this.

For now I recomend to do RTFM upgrade, but if somebody will find 100%
solution then you’ll be able to drop your RTFM data.
Best regards. Ruslan.
RT wrote:

Ken_Bantoft · September 8, 2003, 3:47pm

Has a request from some of my users to do $subject.

Looking through various sample emails, it seems I need to add 3 headers
to the message in order to make all MUA’s happy:

X-Priority: 1
Priority: Urgent
Importance: high

Has anyone done this yet?
What’s the best place to do it?

Ken

RT1 · September 8, 2003, 3:55pm

Hangu,
RTFM requires RT3.0.5*, it does not work on rt3.0.4

Michael-----Original Message-----
From: Hangu Jeong [mailto:hgjeong@kornet.net]
Posted At: Monday, September 08, 2003 11:00 AM
Posted To: RT
Conversation: [rt-users] RTFM uninstallation question
Subject: RE: [rt-users] RTFM uninstallation question

Hi !

Thanks you for good point.
Anyway, I know that I’ll lost my entire database if I do DROP DATABASE
.
I installed new RTFM on my system.
Did anyone see below errors ?

System ErrorRights could not be granted for RT::FM::Class

I find that error previous posting, But there is no answer.

My environment is following,
FreeBSD 5.0, Mysql, Mod-perl, RT-3-0-4, RTFM-2-0-beta-6, apache

Pls help me !

Thanks in advance.
han

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of RT
Sent: Monday, September 08, 2003 11:18 PM
To: rt-users@lists.fsck.com
Subject: RE: [rt-users] RTFM uninstallation question

If he does that, that will drop his entire rt3 database, not just RTFM.
FM.* are just tables with in the RT database, not a separate db.

then type use rt3;
Database changed

You would need to delete those FM_* tables inorder to get paste the
install script error message.

Michael
-----Original Message-----
From: Atkinson, Daniel [mailto:datkinson@sevenww.co.uk]
Posted At: Monday, September 08, 2003 10:01 AM
Posted To: RT
Conversation: [rt-users] RTFM uninstallation question
Subject: RE: [rt-users] RTFM uninstallation question

In mysql monitor;

DROP DATABASE

Use with care!

-----Original Message-----
From: Hangu Jeong [mailto:hgjeong@kornet.net]
Sent: 08 September 2003 14:54
To: Atkinson, Daniel; rt-users@lists.fsck.com
Subject: RE: [rt-users] RTFM uninstallation question

Can I uninstall RTFM clearly ?
I know the mean of messages. But How can I clear database ?
I’m using mysql database.

Thanks
Han

-----Original Message-----
From: rt-users-admin@lists.fsck.com [mailto:rt-users-
admin@lists.fsck.com]On Behalf Of Atkinson, Daniel
Sent: Monday, September 08, 2003 6:57 PM
To: ‘Hangu Jeong’; ‘rt-users@lists.fsck.com’
Subject: RE: [rt-users] RTFM uninstallation question

The error is appearing because the RT database already exists. You need
to
install to a differently named database, or delete the existing
database.

-----Original Message-----
From: Hangu Jeong [mailto:hgjeong@icraft21.com]
Sent: 08 September 2003 06:30
To: rt-users@fsck.com
Subject: [rt-users] RTFM uninstallation question

Hi !

I would like to uninstall RTFM before to install new RTFM.
I don’t want to upgrade it. I want just delete RTFM on my system.

When I install without uninstallation, I got the following error

ERROR 1050 at line 2: Table ‘FM_Classes’ already exists
*** Error code 1

Stop in /tmp/install/rtfm-2-0-beta-6.

Could you please tell how to uninstall RTFM ?

Thanks in advance

Regards,
Han

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

Atkinson_Daniel · September 8, 2003, 4:08pm

Really?

I have RT3.0.4 and I didn’t know this, so I installed RTFM anyway. It seems
to be working fine. Do you know what’s supposed to be broken?

Dan.-----Original Message-----
From: RT [mailto:RT@InterCept.Net]
Sent: 08 September 2003 16:56
To: Hangu Jeong
Cc: rt-users@lists.fsck.com
Subject: RE: [rt-users] RTFM uninstallation question

Hangu,
RTFM requires RT3.0.5*, it does not work on rt3.0.4

Michael

-----Original Message-----
From: Hangu Jeong [mailto:hgjeong@kornet.net]
Posted At: Monday, September 08, 2003 11:00 AM
Posted To: RT
Conversation: [rt-users] RTFM uninstallation question
Subject: RE: [rt-users] RTFM uninstallation question

Hi !

Thanks you for good point.
Anyway, I know that I’ll lost my entire database if I do DROP DATABASE
.
I installed new RTFM on my system.
Did anyone see below errors ?

System ErrorRights could not be granted for RT::FM::Class

I find that error previous posting, But there is no answer.

My environment is following,
FreeBSD 5.0, Mysql, Mod-perl, RT-3-0-4, RTFM-2-0-beta-6, apache

Pls help me !

Thanks in advance.
han

-----Original Message-----
From: rt-users-admin@lists.fsck.com
[mailto:rt-users-admin@lists.fsck.com]On Behalf Of RT
Sent: Monday, September 08, 2003 11:18 PM
To: rt-users@lists.fsck.com
Subject: RE: [rt-users] RTFM uninstallation question

If he does that, that will drop his entire rt3 database, not just RTFM.
FM.* are just tables with in the RT database, not a separate db.

then type use rt3;
Database changed

You would need to delete those FM_* tables inorder to get paste the
install script error message.

Michael
-----Original Message-----
From: Atkinson, Daniel [mailto:datkinson@sevenww.co.uk]
Posted At: Monday, September 08, 2003 10:01 AM
Posted To: RT
Conversation: [rt-users] RTFM uninstallation question
Subject: RE: [rt-users] RTFM uninstallation question

In mysql monitor;

DROP DATABASE

Use with care!

-----Original Message-----
From: Hangu Jeong [mailto:hgjeong@kornet.net]
Sent: 08 September 2003 14:54
To: Atkinson, Daniel; rt-users@lists.fsck.com
Subject: RE: [rt-users] RTFM uninstallation question

Can I uninstall RTFM clearly ?
I know the mean of messages. But How can I clear database ?
I’m using mysql database.

Thanks
Han

-----Original Message-----
From: rt-users-admin@lists.fsck.com [mailto:rt-users-
admin@lists.fsck.com]On Behalf Of Atkinson, Daniel
Sent: Monday, September 08, 2003 6:57 PM
To: ‘Hangu Jeong’; ‘rt-users@lists.fsck.com’
Subject: RE: [rt-users] RTFM uninstallation question

The error is appearing because the RT database already exists. You need
to
install to a differently named database, or delete the existing
database.

-----Original Message-----
From: Hangu Jeong [mailto:hgjeong@icraft21.com]
Sent: 08 September 2003 06:30
To: rt-users@fsck.com
Subject: [rt-users] RTFM uninstallation question

Hi !

I would like to uninstall RTFM before to install new RTFM.
I don’t want to upgrade it. I want just delete RTFM on my system.

When I install without uninstallation, I got the following error

ERROR 1050 at line 2: Table ‘FM_Classes’ already exists
*** Error code 1

Stop in /tmp/install/rtfm-2-0-beta-6.

Could you please tell how to uninstall RTFM ?

Thanks in advance

Regards,
Han

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm
rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

RT1 · September 8, 2003, 4:58pm

I have it *semi installed too, all except for the tables and such. But
jesse informed me that it requires some new code that 3.0.5 has that
3.0.4 doesn’t. I pasted below the e-mail thread I created on this before

MichaelFrom: Jesse Vincent [mailto:jesse@bestpractical.com]
Posted At: Wednesday, September 03, 2003 2:05 PM
Posted To: RT
Conversation: [rt-users] RTFM with RT 3.0.4
Subject: Re: [rt-users] RTFM with RT 3.0.4

Is anyone using RTFM with RT 3.0.4? I know it requires 3.0.5pre*, but
I was wonder if I just created the FM tables manually in the database,

since the rt-setup-database script is different between the 2 RT
versions, would it work?

No. It will not work. The access control configuration for RTFM depends
on new code introduced in 3.0.5.