RTFM - Topics

I am running RT 3.8.8 and RTFM 2.4.3rc1. I am looking for a way to assign users the right to create topics within a given class. Is this supported in RTFM? I have assigned users the ‘Admin Class’ and ‘Admin Topics’ rights but it doesn’t seem to do what I intuitively thought it would do.

I am more than willing to read documentation on this, but I have not found any that explains that rights associated with RTFM.

Thanks for help,

Kurt Engle

I am running RT 3.8.8 and RTFM 2.4.3rc1. I am looking for a way to assign users the right to
create topics within a given class. Is this supported in RTFM? I have assigned users the
’Admin Class’ and ‘Admin Topics’ rights but it doesn’t seem to do what I intuitively thought
it would do.

Kurt, there isn’t quite enough info there for me to go on.
Can you give us a replication recipe? Something like Create a group,
create a class, give the group these rights (and no others) on that
class (or globally?). Knowing what doesn’t happen (box doesn’t show
up, can’t change the topics list, etc) instead of “doesn’t seem to do
what I intuitively thought it would” is much more helpful.

-kevin

Ok, let me see if I can describe what I would like to have happen here with RTFM.

I have a group of users ( group is called ‘SIS’) that I would like to provide privileges for them to admin a RTFM class. ie… I have a class called ‘Student Info Services’. I would like to have this group of users be able to create ‘Topics’ within this class and add articles to the ‘Topics’ that they have created. Inside RTFM, I have assigned the ‘SIS’ group all of the rights available.

Currently, I as ‘superuser’, have to create the class, which is not a problem, but I also have to create the ‘Topics’ within that class, which is a problem. Once I have created the Class and the Topic tree, my ‘SIS’ group of users can add articles without any restrictions.

I hope that helps, please let me know if I need to provide more information.

Thanks for you help,

Kurt EngleFrom: “Kevin Falcone” falcone@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Friday, February 25, 2011 9:05:12 AM
Subject: Re: [rt-users] RTFM - Topics

I am running RT 3.8.8 and RTFM 2.4.3rc1. I am looking for a way to assign users the right to
create topics within a given class. Is this supported in RTFM? I have assigned users the
’Admin Class’ and ‘Admin Topics’ rights but it doesn’t seem to do what I intuitively thought
it would do.

Kurt, there isn’t quite enough info there for me to go on.
Can you give us a replication recipe? Something like Create a group,
create a class, give the group these rights (and no others) on that
class (or globally?). Knowing what doesn’t happen (box doesn’t show
up, can’t change the topics list, etc) instead of “doesn’t seem to do
what I intuitively thought it would” is much more helpful.

-kevin

-kurt

Ok, let me see if I can describe what I would like to have happen here with RTFM.

I have a group of users ( group is called ‘SIS’) that I would like to provide privileges for
them to admin a RTFM class. ie… I have a class called ‘Student Info Services’. I would like
to have this group of users be able to create ‘Topics’ within this class and add articles to
the ‘Topics’ that they have created. Inside RTFM, I have assigned the ‘SIS’ group all of the
rights available.

Currently, I as ‘superuser’, have to create the class, which is not a problem, but I also have
to create the ‘Topics’ within that class, which is a problem. Once I have created the Class
and the Topic tree, my ‘SIS’ group of users can add articles without any restrictions.

I hope that helps, please let me know if I need to provide more information.

I still don’t understand what they can’t do. Do they not get the
Topics link, do they get the Topics link and can’t create them?
These are very different problems and you’re not differentiating.

-kevin

Sorry, I am sure my lack of an explanation has to do with my lack of understanding of the rights structure within RTFM.

When this group of users clicks on the RTFM link on the Left Hand menu, they see the options “Overview”, “Articles” and “Topics”. When they click on “Topics”, they have the ability to ‘Browse by Topic’, but not the ability to create a new topic. This group of users will be administering RTFM for a given class and they need to be able to organize their articles under their Class which means they need to be able to create a ‘Topics’ tree under the class without being granted the ‘superuser’ right.

This group does have the rights to extract and add articles to Classes and Topics that have been created by the ‘superuser’. They just don’t have the rights/ability to create new ‘Topics’ to place their articles under.

Hope that helps,

KurtFrom: “Kevin Falcone” falcone@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Friday, February 25, 2011 9:38:58 AM
Subject: Re: [rt-users] RTFM - Topics

Ok, let me see if I can describe what I would like to have happen here with RTFM.

I have a group of users ( group is called ‘SIS’) that I would like to provide privileges for
them to admin a RTFM class. ie… I have a class called ‘Student Info Services’. I would like
to have this group of users be able to create ‘Topics’ within this class and add articles to
the ‘Topics’ that they have created. Inside RTFM, I have assigned the ‘SIS’ group all of the
rights available.

Currently, I as ‘superuser’, have to create the class, which is not a problem, but I also have
to create the ‘Topics’ within that class, which is a problem. Once I have created the Class
and the Topic tree, my ‘SIS’ group of users can add articles without any restrictions.

I hope that helps, please let me know if I need to provide more information.

I still don’t understand what they can’t do. Do they not get the
Topics link, do they get the Topics link and can’t create them?
These are very different problems and you’re not differentiating.

-kevin

-kurt

Sorry, I am sure my lack of an explanation has to do with my lack of understanding of the
rights structure within RTFM.

When this group of users clicks on the RTFM link on the Left Hand menu, they see the options
"Overview", “Articles” and “Topics”. When they click on “Topics”, they have the ability to
’Browse by Topic’, but not the ability to create a new topic. This group of users will be
administering RTFM for a given class and they need to be able to organize their articles under
their Class which means they need to be able to create a ‘Topics’ tree under the class without
being granted the ‘superuser’ right.

So, if they’re admins, they need to be able to navigate Configuration
-> RTFM -> Classes -> pick a class -> Topics

They do not have the ‘Configuration’ option under RTFM. When this group of users clicks on the RTFM link on the Left Hand menu, they only see the options
"Overview", “Articles” and “Topics”. I have assigned them the ‘Admin Class’ and the ‘Admin Topics’ but they still do not see the ‘Configuration’ option when they click on RTFM from the main Left Hand side menu items.

Thanks,

-kurtFrom: “Kevin Falcone” falcone@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Friday, February 25, 2011 10:39:47 AM
Subject: Re: [rt-users] RTFM - Topics

Sorry, I am sure my lack of an explanation has to do with my lack of understanding of the
rights structure within RTFM.

When they click on “Topics”, they have the ability to
’Browse by Topic’, but not the ability to create a new topic. This group of users will be
administering RTFM for a given class and they need to be able to organize their articles under
their Class which means they need to be able to create a ‘Topics’ tree under the class without
being granted the ‘superuser’ right.

So, if they’re admins, they need to be able to navigate Configuration
-> RTFM -> Classes -> pick a class -> Topics

This group does have the rights to extract and add articles to Classes and Topics that have
been created by the ‘superuser’. They just don’t have the rights/ability to create new
’Topics’ to place their articles under.

Hope that helps,

Kurt


From: “Kevin Falcone” falcone@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Friday, February 25, 2011 9:38:58 AM
Subject: Re: [rt-users] RTFM - Topics

Ok, let me see if I can describe what I would like to have happen here with RTFM.

I have a group of users ( group is called ‘SIS’) that I would like to provide privileges
for
them to admin a RTFM class. ie… I have a class called ‘Student Info Services’. I would
like
to have this group of users be able to create ‘Topics’ within this class and add articles
to
the ‘Topics’ that they have created. Inside RTFM, I have assigned the ‘SIS’ group all of
the
rights available.

Currently, I as ‘superuser’, have to create the class, which is not a problem, but I also
have
to create the ‘Topics’ within that class, which is a problem. Once I have created the
Class
and the Topic tree, my ‘SIS’ group of users can add articles without any restrictions.

I hope that helps, please let me know if I need to provide more information.

I still don’t understand what they can’t do. Do they not get the
Topics link, do they get the Topics link and can’t create them?
These are very different problems and you’re not differentiating.

-kevin


-kurt

-kurt

They do not have the ‘Configuration’ option under RTFM. When this group of users clicks on the
RTFM link on the Left Hand menu, they only see the options
"Overview", “Articles” and “Topics”. I have assigned them the ‘Admin Class’ and the ‘Admin
Topics’ but they still do not see the ‘Configuration’ option when they click on RTFM from the
main Left Hand side menu items.

Sounds like you meant to give them the ShowConfigTab right so that
they can get into the Admin side of the house. Just make sure they
don’t have other stuff like AdminUsers or AdminQueue unless you meant
for them to go in there.

-kevin

The magic right attribute… that is exactly what I wanted. Thanks for pointing this out. I will be careful with the other ‘Admin’ rights.

Thanks,

-kurtFrom: “Kevin Falcone” falcone@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Friday, February 25, 2011 12:22:35 PM
Subject: Re: [rt-users] RTFM - Topics

They do not have the ‘Configuration’ option under RTFM. When this group of users clicks on the
RTFM link on the Left Hand menu, they only see the options
"Overview", “Articles” and “Topics”. I have assigned them the ‘Admin Class’ and the ‘Admin
Topics’ but they still do not see the ‘Configuration’ option when they click on RTFM from the
main Left Hand side menu items.

Sounds like you meant to give them the ShowConfigTab right so that
they can get into the Admin side of the house. Just make sure they
don’t have other stuff like AdminUsers or AdminQueue unless you meant
for them to go in there.

-kevin


From: “Kevin Falcone” falcone@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Friday, February 25, 2011 10:39:47 AM
Subject: Re: [rt-users] RTFM - Topics

Sorry, I am sure my lack of an explanation has to do with my lack of understanding of the
rights structure within RTFM.

When they click on “Topics”, they have the ability to
’Browse by Topic’, but not the ability to create a new topic. This group of users will be
administering RTFM for a given class and they need to be able to organize their articles
under
their Class which means they need to be able to create a ‘Topics’ tree under the class
without
being granted the ‘superuser’ right.

So, if they’re admins, they need to be able to navigate Configuration
-> RTFM -> Classes -> pick a class -> Topics

This group does have the rights to extract and add articles to Classes and Topics that
have
been created by the ‘superuser’. They just don’t have the rights/ability to create new
’Topics’ to place their articles under.

Hope that helps,

Kurt


From: “Kevin Falcone” falcone@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Friday, February 25, 2011 9:38:58 AM
Subject: Re: [rt-users] RTFM - Topics

Ok, let me see if I can describe what I would like to have happen here with RTFM.

I have a group of users ( group is called ‘SIS’) that I would like to provide
privileges
for

them to admin a RTFM class. ie… I have a class called ‘Student Info Services’. I
would
like

to have this group of users be able to create ‘Topics’ within this class and add
articles
to

the ‘Topics’ that they have created. Inside RTFM, I have assigned the ‘SIS’ group
all of
the

rights available.

Currently, I as ‘superuser’, have to create the class, which is not a problem, but I
also
have

to create the ‘Topics’ within that class, which is a problem. Once I have created
the
Class

and the Topic tree, my ‘SIS’ group of users can add articles without any
restrictions.

I hope that helps, please let me know if I need to provide more information.

I still don’t understand what they can’t do. Do they not get the
Topics link, do they get the Topics link and can’t create them?
These are very different problems and you’re not differentiating.

-kevin


-kurt


-kurt

-kurt