RTFM - Remove, Delete, Uninstall

RT Users
1

Greetings.

Is it possible to remove/delete/uninstall RTFM from RT?

We are currently running version 3.4.1 of RT and 2.0.4 of RTFM.

We are in the process of migrating RT from one server to another, and no
longer require RTFM to be integrated.

Thanks in advance,

Robert

2

I should add, I’m only looking for what changes need to be made to the
database (though if anyone has information on a complete uninstall that
would be helpful too).

It’s obvious that all the tables starting with “FM_” should be removed,
but what other tables are affected and what would need to be removed
from them?

Thanks again,

RobertOn 1/31/2006 6:28 PM, Robert Marier wrote:

Greetings.

Is it possible to remove/delete/uninstall RTFM from RT?

We are currently running version 3.4.1 of RT and 2.0.4 of RTFM.

We are in the process of migrating RT from one server to another, and no
longer require RTFM to be integrated.

Thanks in advance,

Robert

3

I should add, I’m only looking for what changes need to be made to the
database (though if anyone has information on a complete uninstall that
would be helpful too).

Have a look at the RTFM installation package. YOu want to remove the
libraries and .html (mason) files that were installed as part of the
installation.

It’s obvious that all the tables starting with “FM_” should be removed,
but what other tables are affected and what would need to be removed
from them?

There’s a drop_schema file in the RTFM distribution. That should do it
for you.

4

Much appreciated Jesse.

Looks like only the Links table needs to have several entries removed.

-ROn 2/1/2006 10:13 AM, Jesse Vincent wrote:

On Wed, Feb 01, 2006 at 10:09:38AM -0600, Robert Marier wrote:

I should add, I’m only looking for what changes need to be made to the
database (though if anyone has information on a complete uninstall that
would be helpful too).

Have a look at the RTFM installation package. YOu want to remove the
libraries and .html (mason) files that were installed as part of the
installation.

It’s obvious that all the tables starting with “FM_” should be removed,
but what other tables are affected and what would need to be removed
from them?

There’s a drop_schema file in the RTFM distribution. That should do it
for you.

Thanks again,

Robert