RTFM 'rebranding'

Hi all,

I’m new to the list, but a long time RT user. A big Hey! to Jesse as
well - i met you briefly at the UKUUG training session last month - it
was very useful, thanks.

Anyhoo - onto my query:

We’ve just installed RTFM, as I know it is going to work well for
serving our documentation to our clients via the RT interface they are
already comfortable with.

However, my director is a little concerned about the name - our end
users are savvy enough to know all, um, ‘translations’ of the acronym,
but are not necessarily techie enough to take it as a joke.

Which sucks, but them’s the breaks.

Is there any easy way to rebrand it? I seem to remember Jesse talking
about it in the tutorial, but that it maybe wasn’t as easy as changing a
setting in the Makefile.PL.

Thanks,

mike

Is there any easy way to rebrand it? I seem to remember Jesse talking
about it in the tutorial, but that it maybe wasn’t as easy as changing a
setting in the Makefile.PL.

Not sure, have not tried this but…

Could you rename the folder/make a link to “FAQ” then create an apache rewrite rule for my.site.com/rt/rtfm/ to be my.site.com/rt/faq/ ? that should take care of all the links I would think.

The reset then would just be cosmetic, which is easy enough to do in your /rt/local/ directory.

http://gentgeen.homelinux.org

Associate yourself with men of good quality if you esteem
your own reputation; for 'tis better to be alone then in bad
company. - George Washington, Rules of Civility

I asked a while ago to replace RTFM by “Knowledge Base” and answer was
provided:

You have to make changes at 2 major places:

  1.  /opt/rt3/share/html/Callbacks/RTFM/Elements/Tabs/Default 
    

change loc(‘RTFM’) to loc(‘your text’)

  1. /opt/rt3/share/html/RTFM/Elements/Tabs
    change loc(‘RTFM’) to loc(‘your text’)
    I did that and has worked as nice

Mike Pountney Mike.Pountney@semantico.com
Sent by: rt-users-bounces@lists.bestpractical.com
11/20/2007 06:02 PM

To
rt-users@lists.bestpractical.com
cc

Subject
[rt-users] RTFM ‘rebranding’.

Hi all,

I’m new to the list, but a long time RT user. A big Hey! to Jesse as
well - i met you briefly at the UKUUG training session last month - it
was very useful, thanks.

Anyhoo - onto my query:

We’ve just installed RTFM, as I know it is going to work well for
serving our documentation to our clients via the RT interface they are
already comfortable with.

However, my director is a little concerned about the name - our end
users are savvy enough to know all, um, ‘translations’ of the acronym,
but are not necessarily techie enough to take it as a joke.

Which sucks, but them’s the breaks.

Is there any easy way to rebrand it? I seem to remember Jesse talking
about it in the tutorial, but that it maybe wasn’t as easy as changing a
setting in the Makefile.PL.

Thanks,

mike

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sfructus@asset-control.com wrote:

I asked a while ago to replace RTFM by “Knowledge Base” and answer was
provided:

You have to make changes at 2 major places:

  1.    /opt/rt3/share/html/Callbacks/RTFM/Elements/Tabs/Default
    

change loc(‘RTFM’) to loc(‘your text’)

  1. /opt/rt3/share/html/RTFM/Elements/Tabs

change loc(‘RTFM’) to loc(‘your text’)

I did that and has worked as nice

I would add copying those two file to /opt/rt3/local first.

Thanks.

Kind Regards,

Gavin Henry.
Managing Director.

T +44 (0) 1224 279484
M +44 (0) 7930 323266
F +44 (0) 1224 824887
E ghenry@suretecsystems.com

Open Source. Open Solutions™.

http://www.suretecsystems.com/