RTFM problems creating and searching articles

RT Users
1

hi list,
i installed RT 3.4.6, AssetTracker 1.2.3 and RTFM 2.2.0RC4 (upgraded
from 2.1.40) on Ubuntu 6.06 LTS (Apache 2.0.55, Perl 5.8.7).
so far everything works quite fine, but i still have some issues with
RTFM:

1.) the class sort order in RTFM is not alphabetical. this is really
annoying. is there a way to change that? if not could someone give me a
hint how to customize my RTFM installation to achieve this?
btw. this issue is already listed in the RTFM bug list since nov 2003
(http://rt3.fsck.com/Ticket/Display.html?id=4140 login: guest pwd:
guest)

2.) in some articles words are arbitrarily shown as links which should
just happen if they are placed in squared brackets. e.g. in a line which
reads " PcAnywhere:" “PcAnywhere” is shown as link to
https://x.y.com/RTFM/Article/PcAnywhere. i have no clue how to debug
that… where could i start?

3.) if i create an article entering information for name, summery and
custom fields and submitting it, the article is created but all
information in the custom fields is lost. i have to modify the article
and enter the information again to finish the article. this is very
painful…
any hints what might cause this behaviour or how i could fix it?

i already consulted google et alii but no luck.
any help will be highly appreciated!
greetings

Philipp Adaktylos

2

hi list,
i installed RT 3.4.6, AssetTracker 1.2.3 and RTFM 2.2.0RC4 (upgraded
from 2.1.40) on Ubuntu 6.06 LTS (Apache 2.0.55, Perl 5.8.7).
so far everything works quite fine, but i still have some issues with
RTFM:

1.) the class sort order in RTFM is not alphabetical. this is really
annoying. is there a way to change that? if not could someone give me a
hint how to customize my RTFM installation to achieve this?
btw. this issue is already listed in the RTFM bug list since nov 2003
(http://rt3.fsck.com/Ticket/Display.html?id=4140 login: guest pwd:
guest)

2.) in some articles words are arbitrarily shown as links which should
just happen if they are placed in squared brackets. e.g. in a line which
reads " PcAnywhere:" “PcAnywhere” is shown as link to
https://x.y.com/RTFM/Article/PcAnywhere. i have no clue how to debug
that… where could i start?

3.) if i create an article entering information for name, summery and
custom fields and submitting it, the article is created but all
information in the custom fields is lost. i have to modify the article
and enter the information again to finish the article. this is very
painful…
any hints what might cause this behaviour or how i could fix it?

i already consulted google et alii but no luck.
any help will be highly appreciated!
greetings

Philipp Adaktylos

3

hi list,
i was able to solve one of my issues with RTFM by myself.
the problem description was as follows:

hi list,
i installed RT 3.4.6, AssetTracker 1.2.3 and RTFM 2.2.0RC4 (upgraded
from 2.1.40) on Ubuntu 6.06 LTS (Apache 2.0.55, Perl 5.8.7).
so far everything works quite fine, but i still have some issues with
RTFM:

1.) the class sort order in RTFM is not alphabetical. this is really
annoying. is there a way to change that? if not could someone give me
a
hint how to customize my RTFM installation to achieve this?
btw. this issue is already listed in the RTFM bug list since nov 2003
(http://rt3.fsck.com/Ticket/Display.html?id=4140 login: guest pwd:
guest)

Cause:
in /opt/rt3/local/lib/RT/FM/ClassCollection.pm in the _Init sub it says:

By default, order by name

$self->OrderBy( ALIAS => ‘main’,
FIELD => ‘SortOrder’,
ORDER => ‘ASC’);
i looked up SortOrder in my database and all these fields were 0.

Solution:
The obvious solution is to change ‘SortOrder’ to ‘Name’. But as stated
in the files comments its better to create a file called
ClassCollection_Local.pm and make the changes there.
My ClassCollection_Local.pm looks like this:
use strict;

package RT::FM::ClassCollection;

no warnings qw/redefine/;

sub _Init {
my $self = shift;
$self->{‘table’} = ‘FM_Classes’;
$self->{‘primary_key’} = ‘id’;

# By default, order by name
$self->OrderBy( ALIAS => 'main',
                FIELD => 'Name',
                ORDER => 'ASC');

return ( $self->SUPER::_Init(@_) );

}

1;

Resources:
http://search.cpan.org/dist/DBIx-SearchBuilder/SearchBuilder.pm

greetings

Philipp Adaktylos