RTFM Problem upgrating to RTFM-2.2.0RC2

RT Users
1

Hello,

i’m using RT3 3.4.2 and just upgrated RTFM
from 2.0.4 to 2.2.0RC2.

Now my custom field disapeared and th RTFM configuration-page (Admin/RTFM/index.html)
ist blank.

Thanks for any help,
Matthias

2

Did you read README?On 4/21/06, Matthias Meier meier@fuh.de wrote:

Hello,

i’m using RT3 3.4.2 and just upgrated RTFM
from 2.0.4 to 2.2.0RC2.

Now my custom field disapeared and th RTFM configuration-page (Admin/RTFM/index.html)
ist blank.

Thanks for any help,
Matthias

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical: Careers — Best Practical Solutions

Best regards, Ruslan.

3

From README:

Upgrade instructions (From any 2.0.x release):

  1. perl Makefile.PL

  2. perl -I/path/to/your/rt/lib sbin/migrate-2.0-to-2.1

  3. Type “make install”

  4. Type “ls etc/upgrade”; For each item in that directory whose name
    is greater than your previously installed RT version, run:

         /opt/rt3/sbin/rt-setup-database --action schema \
         --datadir etc/upgrade/<version>
     /opt/rt3/sbin/rt-setup-database --action acl \
         --datadir etc/upgrade/<version>
     /opt/rt3/sbin/rt-setup-database --action insert \
          --datadir etc/upgrade/<version>

  5. stop and start your web serverOn 4/21/06, Matthias Meier meier@fuh.de wrote:

Yes,

i got a error during
perl -MCPAN -e’install HTML::Format’

    Warning: Cannot install HTML::Format, don't know what it is.

and
perl -MCPAN -e’install YAML’
was needed but not listed in the README-file.

RT works fine - therefore i thought the error in installing HTML::Format is no Problem. Is it?

Matthias

Ruslan Zakirov schrieb:

Did you read README?

On 4/21/06, Matthias Meier meier@fuh.de wrote:

Hello,

i’m using RT3 3.4.2 and just upgrated RTFM
from 2.0.4 to 2.2.0RC2.

Now my custom field disapeared and th RTFM configuration-page (Admin/RTFM/index.html)
ist blank.

Thanks for any help,
Matthias

The rt-users Archives

Community help: http://wiki.bestpractical.com
Commercial support: sales@bestpractical.com

Discover RT’s hidden secrets with RT Essentials from O’Reilly Media.
Buy a copy at http://rtbook.bestpractical.com

We’re hiring! Come hack Perl for Best Practical: Careers — Best Practical Solutions

–
Best regards, Ruslan.

–

Matthias Meier
Fornoff und Heintzenberg GmbH
Consulting, DV-Systeme, Dienstleistungen
Hauptstr. 4, D-79224 Umkirch
Tel +49 7665 937-0, Fax -150

Best regards, Ruslan.