RTFM Link Could not be Created - Regular users can't Create Articles

RT Users
1

RT 3.8.4
RTFM-2.4.2

My RTFM is installed, and my root user could easily create ‘New
Articles’ (with their Links being either based on: other tickets, or
URL’s, or articles), and associate it to 'Classes" & ‘Topics’.
However, my regular users can’t ‘Create Articles’, and get the
following error message in the UI:

Results

Link could not be created

A) Apache’s error_log:
[warning]: RT::Link=HASH(0x27b7254) Couldn’t resolve base ‘Permission
Denied’ into a URI. (/ngs/app/rt/oppresso/rt-3.8.4/bin/…/lib/RT/
Link_Overlay.pm:101)
error]: Link could not be created: Couldn’t resolve base ‘Permission
Denied’ into a URI. (/ngs/app/rt/oppresso/rt-3.8.4/bin/…/lib/RT/
Record.pm:1323)

It sounds like it is an ACL issue, and for RTFM I have my ACL’s set as
shown below (3 categories of rights Matrix for RTFM):

B) ACL settings for my RTFM
Regular users who can’t create Articles are part of <My_Group>, shown
below

										RTFM
  1. CustomField Group CustomFields Applies to
    (Group Rights)

<my_CF> Everyone No rights granted

				Unprivileged				No rights granted

				Privileged				No rights granted

				<My_Group>				ModifyCustomField		<My_Class>
										SeeCustomField			<My_Class>
  1. Class RTFM Class Enabled
    Class
    (Group Rights)

<My_Class> AdminClass <My_Class> is enabled
AdminTopics
CreateArticle
DeleteArticle
ModifyArticle
ModifyArticleTopics
SeeClass
ShowArticleHistory

											<My_CF> is Selected
  1. Global Group RTFM
    Rights System Groups - Rights

Everyone No rights granted

Unprivileged ShowArticle

Privileged SeeClass

User Defined No rights granted
groups

C) RT & RTFM Config Files
Finally, in my RTFM_Config.pm file, I have the following set (as per
documentation):
Set($RTFM_TicketCreate, 1);

…and my RT_SiteConfig.pm:
Set(@Plugins,(qw(RT::FM RT::IR)));

I would appreciate any help.

Thanks,
Behzad

2

I resolved my situation – see inlines below (hoping this will help
out others):

The right that needs to be added is “ShowArticle” for Privileged (in
the Global Group Rights)

-Behzad

B) ACL settings for my RTFM

  1. Global Group RTFM
    Rights System Groups - Rights

Everyone No rights granted

Unprivileged ShowArticle

Privileged SeeClass
Show Article