I just installed the latest version of RTFM 2.1 from subversion on
top of RT 3.4.2. The installation went smoothly except that
several .svn directories were copied into the local folder of my rt
installation.
In the README it says:
“And the integration doesn’t stop there! When
replying to or commenting on tickets, there’s a new UI widget that
lets you
search for and include RTFM articles in your reply. (They’re
editable, of
course).”
but I don’t see a new widget. Nothing is being written to the debug
log when I click the reply link. I haven’t installed any custom view
for replying to tickets so I wonder what could be the problem.
-James
I just installed the latest version of RTFM 2.1 from subversion on
top of RT 3.4.2. The installation went smoothly except that
several .svn directories were copied into the local folder of my rt
installation.
Use ‘svn export’ instead of checking it out.
Michael
Michael S. Liebman m-liebman@northwestern.edu
http://msl521.freeshell.org/
“I have vision and the rest of the world wears bifocals.”
-Paul Newman in “Butch Cassidy & the Sundance Kid”
At Friday 5/20/2005 07:38 PM, James Moore wrote:
In the README it says:
“And the integration doesn’t stop there! When
replying to or commenting on tickets, there’s a new UI widget that
lets you
search for and include RTFM articles in your reply. (They’re
editable, of
course).”
but I don’t see a new widget. Nothing is being written to the debug
log when I click the reply link. I haven’t installed any custom view
for replying to tickets so I wonder what could be the problem.
-James
I’m seeing this too - in the 2.1-TESTING branch of RTFM,
html/Callbacks/RTFM/Ticket/Update.html/BeforeMessageBox seems to be an
empty file, and this is what should provide the search/include widget.
Steve
Stephen Turner
Senior Programmer/Analyst - Client Support Services
MIT Information Services and Technology (IS&T)