RTFM installation question

RT Users
1

I’ll ask this question here first before taking it to the
rt-developers list.

Has anyone had a problem with installing RTFM with a blank
mysql password?

It’s on a Rehat 7.2 box with some updates. I can get exact
versions if someone suspects a problem there.

Here’s the error message:
ERROR 1045: Access denied for user: ‘rt_user@localhost’ (Using password: NO)
make: *** [initdb.mysql] Error 1

Yeah, I should have a password for mysql but I’ve wiped and reinstalled
the box 3 times just getting RT3 to work. (I’m really thinking of jumping
ship to Debian.)

Ideas?
Mike

2

That’s you rt_user’s password. You should have set one of those on
installation of RT.On Tue, May 20, 2003 at 02:39:10PM -0600, Mike Stanczyk wrote:

I’ll ask this question here first before taking it to the
rt-developers list.

Has anyone had a problem with installing RTFM with a blank
mysql password?

It’s on a Rehat 7.2 box with some updates. I can get exact
versions if someone suspects a problem there.

Here’s the error message:
ERROR 1045: Access denied for user: ‘rt_user@localhost’ (Using password: NO)
make: *** [initdb.mysql] Error 1

Yeah, I should have a password for mysql but I’ve wiped and reinstalled
the box 3 times just getting RT3 to work. (I’m really thinking of jumping
ship to Debian.)

Ideas?
Mike

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3

Separate the pieces.

Unix account: root
This is what you have passworded.

MySQL account: root,
also root@, like
root@localhost,
root@my.machine.com
NOT passworded, or you couldn’t have pressed enter.

RT account: rt_user (created in MySQL by RT install)
Default password ‘rt_pass’

WebRT account: root
Default password ‘password’

root@localhost is a MySQL account. If you just pressed enter during the RT3 install then your MySQL root user does not have a password.

And (as Jessie also pointed out) that is the rt_user in RT3, and the password is defaulted to ‘rt_pass’ in the RT_SiteConfig.pm, unless you changed it.

“The love of root is the money of much evil, …or something like that.”

Gregory L. Hering
(256) 722-6420
4807 Bradford Dr
Benchmark Electronics, Inc.
Hunvtsville, Al 35805From: Mike Stanczyk [mailto:stanczyk@pcisys.net]
Sent: Wednesday, May 21, 2003 2:41 AM
To: Hering, Greg
Subject: RE: [rt-users] RTFM installation question

Dear Mike,

If you installed MySQL without a password, then don’t you mean that
‘root@localhost’ doesn’t have a password?

No, I’m sure that root has a password. :wink: But when the rt3 install
asked for a password, I just pressed enter. Works fine.

The error message says that ‘rt_user@localhost’ failed with no password.
Look in your RT_SiteConfig.pm file for the RT user password. It defaults
to ‘rt_pass’.

Hmmm. I’ll try to check that before I leave for a long weekend.
Thanks!

Mike

4

Greg.Hering@bench.com wrote:

Separate the pieces.

Unix account: root
This is what you have passworded.

MySQL account: root,
also root@, like
root@localhost,
root@my.machine.com
NOT passworded, or you couldn’t have pressed enter.

RT account: rt_user (created in MySQL by RT install)
Default password ‘rt_pass’

WebRT account: root
Default password ‘password’

I (and other new users) would be so happy if the above text could get into
the RT documentation just like this! (With the standard defaults) Every
time I have to install or upgrade it I get confused about all these levels
of passwords. This is the perfect kind of thing to print out and save.

thx,
– Gary