Separate the pieces.
Unix account: root
This is what you have passworded.
MySQL account: root,
also root@, like
NOT passworded, or you couldn’t have pressed enter.
RT account: rt_user (created in MySQL by RT install)
Default password ‘rt_pass’
WebRT account: root
Default password ‘password’
root@localhost is a MySQL account. If you just pressed enter during the RT3 install then your MySQL root user does not have a password.
And (as Jessie also pointed out) that is the rt_user in RT3, and the password is defaulted to ‘rt_pass’ in the RT_SiteConfig.pm, unless you changed it.
“The love of root is the money of much evil, …or something like that.”
Gregory L. Hering
4807 Bradford Dr
Benchmark Electronics, Inc.
Hunvtsville, Al 35805From: Mike Stanczyk [mailto:firstname.lastname@example.org]
Sent: Wednesday, May 21, 2003 2:41 AM
To: Hering, Greg
Subject: RE: [rt-users] RTFM installation question
If you installed MySQL without a password, then don’t you mean that
’root@localhost’ doesn’t have a password?
No, I’m sure that root has a password. But when the rt3 install
asked for a password, I just pressed enter. Works fine.
The error message says that ‘rt_user@localhost’ failed with no password.
Look in your RT_SiteConfig.pm file for the RT user password. It defaults
Hmmm. I’ll try to check that before I leave for a long weekend.