RTFM Article extraction problem - blank fields

RT Users
1

We use RT 3.0.6 and RTFM 2.0.3rc5 on our site and it works really great, but
article extraction feature in RTFM. Custom Fields are configured properly
(i.e. are TextSingle) and are available while selecting where to extract the
tickets postings, but after I submit the Extraction form I get a “Create a
new article” form having all fields blank, i.e. nothing was extracted, and
no error messages displayed. Could anyone give me an advice on that?

With respect, | IT-Specialist |
Peter V. Metalnikov | pete@mydropbox.com |

2

I had a similar issues that I haven’t been able to figure out.
Apache2+mod_perl2, RT 3.0.8 and I tried both RTFM 2.0.3rc6 and 2.0.2 on
RedHat 9. Anybody know what is going on?

Peter V. Metalnikov wrote:

We use RT 3.0.6 and RTFM 2.0.3rc5 on our site and it works really
great, but
article extraction feature in RTFM. Custom Fields are configured properly
(i.e. are TextSingle) and are available while selecting where to
extract the
tickets postings, but after I submit the Extraction form I get a
“Create a new article” form having all fields blank, i.e. nothing was
extracted, and

3

Peter, Ray

try editing the following file:
html/RTFM/Article/Elements/EditCustomField

around line 20 change the following line:
<%$content || $ARGS{$name}%>

to:
<%$content || $ARGS{Content}%>

any change?On Friday 26 Mar 2004 12:16, Peter V. Metalnikov wrote:

We use RT 3.0.6 and RTFM 2.0.3rc5 on our site and it works really great,
but article extraction feature in RTFM. Custom Fields are configured
properly (i.e. are TextSingle) and are available while selecting where to
extract the tickets postings, but after I submit the Extraction form I get
a “Create a new article” form having all fields blank, i.e. nothing was
extracted, and no error messages displayed. Could anyone give me an advice
on that?

Max Norton
University of Bath Computing Services

4

Hello, Max Norton!

It works! It really works! Thank you very much, Max!

Peter, Ray

try editing the following file:
html/RTFM/Article/Elements/EditCustomField

around line 20 change the following line:
<%$content || $ARGS{$name}%>

to:
<%$content || $ARGS{Content}%>

any change?

We use RT 3.0.6 and RTFM 2.0.3rc5 on our site and it works really great,
but article extraction feature in RTFM. Custom Fields are configured
properly (i.e. are TextSingle) and are available while selecting where to
extract the tickets postings, but after I submit the Extraction form I get
a “Create a new article” form having all fields blank, i.e. nothing was
extracted, and no error messages displayed. Could anyone give me an advice
on that?

Max Norton
University of Bath Computing Services

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With respect, | IT-Specialist |
Peter V. Metalnikov | pete@mydropbox.com |

5

try editing the following file:
html/RTFM/Article/Elements/EditCustomField

around line 20 change the following line:
<%$content || $ARGS{$name}%>

to:
<%$content || $ARGS{Content}%>

any change?

Works for me, thanks.

Panu

6

Thanks! The only problem now is that it won’t automatically link to the
ticket that I am extracting. Any ideas?

Max Norton wrote: