Rtfm 2.1.37

RT Developers
1

I’m pleased to announce RTFM 2.1.37. This is likely the last development
snapshot before the first release candidate of RTFM 2.2. Play with it.
Use it. Tell us what doesn’t work.

http://download.bestpractical.com/pub/rt/devel/RTFM-2.1.37.tar.gz

Jesse

2

I’m pleased to announce RTFM 2.1.37. This is likely the last development
snapshot before the first release candidate of RTFM 2.2. Play with it.
Use it. Tell us what doesn’t work.
The archive contains the RTFM-2.04 makefile template and installs in a
different location than the SVN version. I use svn to install RT-FM-2.x
series and there is a Makefile.Pl which asks where RT lives. That
version is 2.1.35 exported from svn at 18:50 GMT+2. Versions gotten from
/Admin/Tools/Configuration.html
Complete list is available on request.

Haven’t had time to test for functionality. Give me another hour or two,
got to get 2 kids to bring to bed :wink:

Joop

Joop van de Wege JoopvandeWege@mococo.nl

3

The archive contains the RTFM-2.04 makefile template and installs in a
different location than the SVN version. I use svn to install RT-FM-2.x
series and there is a Makefile.Pl which asks where RT lives. That
version is 2.1.35 exported from svn at 18:50 GMT+2. Versions gotten from
/Admin/Tools/Configuration.html
Complete list is available on request.

That sounds strange and may be an artifact of how I built the tarball.
“Oops”

We’ll try to fix it.

Jesse

4

The archive contains the RTFM-2.04 makefile template and installs in a
different location than the SVN version. I use svn to install RT-FM-2.x
series and there is a Makefile.Pl which asks where RT lives. That
version is 2.1.35 exported from svn at 18:50 GMT+2. Versions gotten from
/Admin/Tools/Configuration.html
Complete list is available on request.

Try 2.1.40, which I’ve just released? (I bumped the version just to try
to get to a number that didn’t conflict with anything)

5

The archive contains the RTFM-2.04 makefile template and installs in a
different location than the SVN version. I use svn to install RT-FM-2.x
series and there is a Makefile.Pl which asks where RT lives. That
version is 2.1.35 exported from svn at 18:50 GMT+2. Versions gotten from
/Admin/Tools/Configuration.html
Complete list is available on request.

Try 2.1.40, which I’ve just released? (I bumped the version just to try
to get to a number that didn’t conflict with anything)

Installed 2.1.41 from SVN and all seems OK.
The problem reported on rt-users about not including the text of CF is
still there.
I’m able to reproduce this in a pristine RT-3.4.3/RT-FM-2.1.41
installation. Create one ticket, create one RT-FM article, set rights,
I’m using the builtin root account, and try to include article 1 when
replying to the ticket. This will include the Title and the Summary but
not any CustomFields the article has.
The code to do this is there but I haven’t had time to look why it
doesn’t work.
(html/RTFM/Article/Elements/Preformatted )

Joop

Joop van de Wege JoopvandeWege@mococo.nl

6

Remote SVN appears to be down right now but that file hasn’t been edited
since June according to the SVN::Web copy:

http://svn.bestpractical.com/cgi-bin/index.cgi/bps/checkout/rtfm/branches/2.
1-TESTING/html/RTFM/Article/Elements/Preformatted?rev=3542

FYI I pulled the code out into a test program to isolate the issue. In
short, this loop:

% while (my $cf = $cfs->Next) {

didn’t loop. So I suspected that the assignment of $cfs was incorrect.

Also, IIRC this line:

my $ccf = RT::FM::ClassCustomField->new($session{‘CurrentUser’});

also failed so I removed it and references to $display but I’m not sure what
$display’s purpose is (I didn’t bother to investigate).

The “if ($cf->Type eq ‘TextSingle’) {” check appears broken as well as I
don’t see where “TextSingle” has ever existed. The documentation also
refers to TextSingle.

In any case, fixes for these issues need to go in prior to a release of RTFM
as this functionality is clearly broken.

The patch I posted to rt-users was created incorrectly, BTW (it’s
“backwards”).

    -=| BenOn Tue, 30 Aug 2005 12:00:05 -0400 (EDT) rt-devel-request at lists.bestpractical.com <http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel>  wrote:

The archive contains the RTFM-2.04 makefile template and installs in a
different location than the SVN version. I use svn to install RT-FM-2.x
series and there is a Makefile.Pl which asks where RT lives. That
version is 2.1.35 exported from svn at 18:50 GMT+2. Versions gotten from
/Admin/Tools/Configuration.html
Complete list is available on request.

Try 2.1.40, which I’ve just released? (I bumped the version just to try
to get to a number that didn’t conflict with anything)

Installed 2.1.41 from SVN and all seems OK.
The problem reported on rt-users about not including the text of CF is
still there.
I’m able to reproduce this in a pristine RT-3.4.3/RT-FM-2.1.41
installation. Create one ticket, create one RT-FM article, set rights,
I’m using the builtin root account, and try to include article 1 when
replying to the ticket. This will include the Title and the Summary but
not any CustomFields the article has.
The code to do this is there but I haven’t had time to look why it
doesn’t work.
(html/RTFM/Article/Elements/Preformatted )

Joop