RTFM 2.0.4 problem: "Extract to article" button

RT Users
#1

Hi all!
I am new in RT. I have RT 3.4.2 and RTFM 2.0.4 installed
I should see an “Extract to article” button in the upper right hand corner
of RT’s UI when working with tickets, but it does not happen

Can anyone help me? Any clue?

I thought I should migrate to RTFM 2.1.40 but I am not really sure that be
the problem

Thanks in advance

Best Regards

Teresa
Computer Science Student
University Carlos III Madrid
Spain

#2

Teresa Carcel�n Fern�ndez wrote:

Hi all!
I am new in RT. I have RT 3.4.2 and RTFM 2.0.4 installed
I should see an “Extract to article” button in the upper right hand
corner of RT’s UI when working with tickets, but it does not happen

Can anyone help me? Any clue?

I thought I should migrate to RTFM 2.1.40 but I am not really sure
that be the problem

Can you try 2.2.0RC5? ( 2.1.40 was pre-alpha).

-j

#3

Hi Jesse,
Thanks for your soon answer.
I am trying with the 2.2.0RC5 version without success.
These are the steps followed:

  1. perl Makefile.PL ==> Ok,
    Writing Makefile for RTFM
    2.make install ==> Ok,
  2. make initdb ==> Hmm, here is the problem. My db password is ‘wibble’
    and my db user is ‘rtuser’ but it seems it joins the db user and db password
    in the password, I think so …(this error can be found later and says
    DBD::Pg::st execute failed: ERROR: no existe el usuario “rtuserwibble”)

/usr/bin/perl -Ilib -I/usr/share/request-tracker3.4/lib
/usr/local/share/request-tracker3.4/rt-setup-database --action schema
–datadir etc --datafile etc/initial_data --dba rtuser --dba-password wibble
–prompt-for-dba-password
In order to create or update your RT database,this script needs to connect
to your Pg instance on localhost as rtuser.
Please specify that user’s database password below. If the user has no
database
password, just press return.
Password:
Creating database schema.
Done setting up database schema.
/usr/bin/perl -Ilib -I/usr/share/request-tracker3.4/lib
/usr/local/share/request-tracker3.4/rt-setup-database --action acl --datadir
etc --datafile etc/initial_data --dba rtuser --dba-password wibble
–prompt-for-dba-password
In order to create or update your RT database,this script needs to connect
to your Pg instance on localhost as rtuser.
Please specify that user’s database password below. If the user has no
database
password, just press return.

Password:
DBD::Pg::st execute failed: ERROR: no existe el usuario “rtuserwibble”
Problem with statement:
GRANT SELECT, INSERT, UPDATE, DELETE ON FM_Classes_id_seq to rtuserwibble;
ERROR: no existe el usuario “rtuserwibble”
…returned with error: 65280
make: *** [initdb] Error 2552007/4/19, Jesse Vincent jesse@bestpractical.com:

Teresa Carcelén Fernández wrote:

Hi all!
I am new in RT. I have RT 3.4.2 and RTFM 2.0.4 installed
I should see an “Extract to article” button in the upper right hand
corner of RT’s UI when working with tickets, but it does not happen

Can anyone help me? Any clue?

I thought I should migrate to RTFM 2.1.40 but I am not really sure
that be the problem

Can you try 2.2.0RC5? ( 2.1.40 was pre-alpha).

-j

Thanks in advance

Best Regards

Teresa