RT5 Error after login

RT Users
1

Dear all,

I have issue after login, anyone know how to solve this?

image

and the log shows below:

[3326] [Tue Jun 22 12:16:52 2021] [info]: Successful login for root from 10.145.1.44 (/opt/rt5/sbin/…/lib/RT/Interface/Web.pm:845)
[3326] [Tue Jun 22 12:16:52 2021] [error]: Couldn’t create object file /opt/rt5/var/mason_data/obj/3642352085/standard/Elements/Tabs.obj: Permission denied
Stack:
[/usr/local/share/perl5/HTML/Mason/Interp.pm:437]
[/usr/local/share/perl5/HTML/Mason/Request.pm:1127]
[/usr/local/share/perl5/HTML/Mason/Request.pm:1060]
[/usr/local/share/perl5/HTML/Mason/Request.pm:1239]
[/opt/rt5/share/html/index.html:76]
[/opt/rt5/sbin/…/lib/RT/Interface/Web.pm:710]
[/opt/rt5/sbin/…/lib/RT/Interface/Web.pm:389]
[/opt/rt5/share/html/autohandler:53] (/opt/rt5/sbin/…/lib/RT/Interface/Web/Handler.pm:210)
[3326] [Tue Jun 22 12:16:52 2021] [error]: Couldn’t create object file /opt/rt5/var/mason_data/obj/3642352085/standard/dhandler.obj: Permission denied
Stack:
[/usr/local/share/perl5/HTML/Mason/Interp.pm:437]
[/usr/local/share/perl5/HTML/Mason/Interp.pm:773]
[/usr/local/share/perl5/HTML/Mason/Request.pm:256]
[/usr/local/share/perl5/HTML/Mason/Request.pm:212]
[/opt/rt5/sbin/…/lib/RT/Interface/Web/Request.pm:63]
[/usr/local/share/perl5/Class/Container.pm:275]
[/usr/local/share/perl5/Class/Container.pm:353]
[/usr/local/share/perl5/HTML/Mason/Interp.pm:348]
[/usr/local/share/perl5/HTML/Mason/Interp.pm:342]
[/usr/local/share/perl5/HTML/Mason/PSGIHandler.pm:59]
[/usr/local/share/perl5/HTML/Mason/PSGIHandler/Streamy.pm:52]
[/usr/local/share/perl5/Plack/Util.pm:339]
[/usr/local/share/perl5/Plack/Util.pm:339]
[/usr/local/share/perl5/Plack/Handler/FCGI.pm:149]
[/usr/local/share/perl5/Plack/Loader.pm:84]
[/usr/local/share/perl5/Plack/Runner.pm:279]
[/opt/rt5/sbin/…/lib/RT/PlackRunner.pm:150]
[/opt/rt5/sbin/rt-server.fcgi:162] (/opt/rt5/sbin/…/lib/RT/Interface/Web/Handler.pm:210)

2

Seems the Linux file system rights aren’t quite correct for the mason data directory. From the unpacked tarball I believe you can run make fixperms which should fix the issue

3

Thanks for your reply. I tried, but no help

[3326] [Wed Jun 23 01:48:56 2021] [error]: Couldn’t create object file /opt/rt5/var/mason_data/obj/3642352085/standard/Elements/Tabs.obj: Permission denied
Stack:
[/usr/local/share/perl5/HTML/Mason/Interp.pm:437]
[/usr/local/share/perl5/HTML/Mason/Request.pm:1127]
[/usr/local/share/perl5/HTML/Mason/Request.pm:1060]
[/usr/local/share/perl5/HTML/Mason/Request.pm:1239]
[/opt/rt5/share/html/index.html:76]
[/opt/rt5/sbin/…/lib/RT/Interface/Web.pm:710]
[/opt/rt5/sbin/…/lib/RT/Interface/Web.pm:389]
[/opt/rt5/share/html/autohandler:53] (/opt/rt5/sbin/…/lib/RT/Interface/Web/Handler.pm:210)
[3326] [Wed Jun 23 01:48:56 2021] [error]: Couldn’t create object file /opt/rt5/var/mason_data/obj/3642352085/standard/dhandler.obj: Permission denied
Stack:
[/usr/local/share/perl5/HTML/Mason/Interp.pm:437]
[/usr/local/share/perl5/HTML/Mason/Interp.pm:773]
[/usr/local/share/perl5/HTML/Mason/Request.pm:256]
[/usr/local/share/perl5/HTML/Mason/Request.pm:212]
[/opt/rt5/sbin/…/lib/RT/Interface/Web/Request.pm:63]
[/usr/local/share/perl5/Class/Container.pm:275]
[/usr/local/share/perl5/Class/Container.pm:353]
[/usr/local/share/perl5/HTML/Mason/Interp.pm:348]
[/usr/local/share/perl5/HTML/Mason/Interp.pm:342]
[/usr/local/share/perl5/HTML/Mason/PSGIHandler.pm:59]
[/usr/local/share/perl5/HTML/Mason/PSGIHandler/Streamy.pm:52]
[/usr/local/share/perl5/Plack/Util.pm:339]
[/usr/local/share/perl5/Plack/Util.pm:339]
[/usr/local/share/perl5/Plack/Handler/FCGI.pm:149]
[/usr/local/share/perl5/Plack/Loader.pm:84]
[/usr/local/share/perl5/Plack/Runner.pm:279]
[/opt/rt5/sbin/…/lib/RT/PlackRunner.pm:150]
[/opt/rt5/sbin/rt-server.fcgi:162] (/opt/rt5/sbin/…/lib/RT/Interface/Web/Handler.pm:210)

5

Problem resolved, case closed.