No-one can log in (including root). I eventually figured out I could
reset a password with:
UPDATE Users SET Password=md5(‘password’) WHERE Name=‘knarrj’;
This resets the password of the user. I changed my loglevel to debug and
restarted httpd and sure enough I’m locked out again.
[Mon Jun 6 14:54:10 2011] [debug]: RT’s GnuPG libraries couldn’t
successfully read your configured GnuPG home directory
(/opt/rt4/var/data/gpg). PGP support has been disabled
[Mon Jun 6 14:54:29 2011] [error]: FAILED LOGIN for knarrj from
[Mon Jun 6 14:54:36 2011] [error]: FAILED LOGIN for knarrj from
[Mon Jun 6 14:54:50 2011] [error]: FAILED LOGIN for knarrj from
Extensions - we’re very boring here and have no extensions installed.
JoshOn Mon, 2011-06-06 at 10:45 -0400, Kevin Falcone wrote:
On Mon, Jun 06, 2011 at 09:29:03AM -0400, Joshua Knarr wrote:
I am upgrading from RT 3.4.5 to RT 4.
I read the docs and stopped at 3.8, did the schema stuff, and then continued to 4 per the
instructions for upgrading mysql also.
On the new system it runs for a few hours just fine, but then suddenly everyones account gets
What does “everyones account gets locked” mean?
What is in your debug logs.
What extensions do you have installed.
I restarted the services, I checked my configs, I’m coming up empty. What went wrong or where
should I be looking?
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