RT4 ticket no longer auto-open after comment

RT Users
1

We just upgraded from RT 3.8.8 to RT 4.0 In the past, any ticket that was in a “new” status would automatically be opened when a comment or similar transaction happened. This seems to no longer be the case in RT4. Is this a flag that can be turned back on? I don’t see anything about it in the RT_Config.pm
Thanks for the help.

2

We just upgraded from RT 3.8.8 to RT 4.0

In the past, any ticket that was in a “new” status would automatically be opened when a
comment or similar transaction happened.
This seems to no longer be the case in RT4. Is this a flag that can be turned back on? I don’t
see anything about it in the RT_Config.pm
Thanks for the help.

In 4.0, since you might configure lifecycles differently, we removed
that hardcoded change (lots of folks asked for that change for other
reasons too).

You should have an On Correspond Open Tickets scrip, you can add a
similar one to Open on Comment.

-kevin