Rt4: edit search to display resolved tickets

hi,

how can i edit the search in the upper right to display all tickets also resolved?

greetings
gregor

hi,

thanks for the hint but these don’t change the default behavior for the searchfield thats in the upper right corner. to search for “someticket resolved” are also no solution because we need to search always for tickets in the whole lifecycle.

greetings
gregor----- Original Message -----

From: “Michael Steen” michael.steen@livetext.com
To: “Gregor Binder” gregor.binder@gmx.net
Sent: Thursday, 7 July, 2011 7:19:36 PM
Subject: Re: [rt-users] rt4: edit search to display resolved tickets

You probably want to look at how to save a search, then how to edit
your RT At A Glance screen on the wiki

http://requesttracker.wikia.com/wiki/ManualSearchTickets

On Wed, Jul 6, 2011 at 4:11 PM, Gregor Binder < gregor.binder@gmx.net wrote:

hi,

how can i edit the search in the upper right to display all tickets
also resolved?

greetings
gregor


2011 Training: http://bestpractical.com/services/training.html

thanks for the hint but these don’t change the default behavior for
the searchfield thats in the upper right corner. to search for
"someticket resolved" are also no solution because we need to search
always for tickets in the whole lifecycle.

As I mentioned in #rt - there’s a config option for that in RT4

-kevin

i found it, it was Set($OnlySearchActiveTicketsInSimpleSearch, 0);

greetings
gregor----- Original Message -----

From: “Kevin Falcone” falcone@bestpractical.com
To: rt-users@lists.bestpractical.com
Sent: Thursday, 7 July, 2011 9:57:23 PM
Subject: Re: [rt-users] rt4: edit search to display resolved tickets

On Thu, Jul 07, 2011 at 09:46:49PM +0200, Gregor Binder wrote:

thanks for the hint but these don’t change the default behavior for
the searchfield thats in the upper right corner. to search for
"someticket resolved" are also no solution because we need to
search
always for tickets in the whole lifecycle.

As I mentioned in #rt - there’s a config option for that in RT4

-kevin

----- Original Message -----

From: “Michael Steen” michael.steen@livetext.com
To: “Gregor Binder” gregor.binder@gmx.net
Sent: Thursday, 7 July, 2011 7:19:36 PM
Subject: Re: [rt-users] rt4: edit search to display resolved
tickets

You probably want to look at how to save a search, then how to
edit
your RT At A Glance screen on the wiki

http://requesttracker.wikia.com/wiki/ManualSearchTickets

On Wed, Jul 6, 2011 at 4:11 PM, Gregor Binder < gregor.binder@gmx.net wrote:

hi,

how can i edit the search in the upper right to display all
tickets
also resolved?


2011 Training: http://bestpractical.com/services/training.html