RT4 : create ticket from email

RT Users
1

I’m having issues trying to create a ticket by sending an email from inside a script to an already existing RT mail queue. This queue is working well and has been for quite some time. I tried this on the command line but it never creates a ticket :

mailx -v -s “TEST email” rt-queue5@myhost.con < $LOG

I created a user within RT that has writes to create a ticket and I use this user when I send the email. I also have the following set in my RT_SiteConfig.pm :

Set($AutoCreateNonExternalUsers,    1);

Thanks in advance,
Scott Gruber
Senior UNIX Systems Administrator

2

I’m having issues trying to create a ticket by sending an email from inside a script to an
already existing RT mail queue. This queue is working well and has been for quite some time. I
tried this on the command line but it never creates a ticket :
mailx -v -s “TEST email” [1]rt-queue5@myhost.con < $LOG

What’s the output with -v
What’s contained in the file being piped in
What’s in the mail logs

I created a user within RT that has writes to create a ticket and I use this user when I send
the email. I also have the following set in my RT_SiteConfig.pm :
Set($AutoCreateNonExternalUsers, 1);

This setting is only relevant if you’re using RT-Authen-ExternalAuth
and the user you’re mailing From: doesn’t exist in LDAP

-kevin