RT4 - Auto-close tickets after X days

Hi guys,

Is there any possibility or script to close tickets (open, new, …) after X days in RT4?

Many thanks,
Laurent

You should be able to, in the worst case scenario, to use rt-crontool to
make it happen.
That being said, there are probably better ways to do this.

Jok
| Joachim Thuau | Linux Systems Administrator / SpaceX |
| Cell: 310-890-7937 | Office: 310-363-6153 |On 10/24/11 2:42 AM, “Laurent Mander” lmander@mixvoip.com wrote:

Hi guys,

Is there any possibility or script to close tickets (open, new, …)
after X days in RT4?

Many thanks,
Laurent

RT Training Sessions (http://bestpractical.com/services/training.html)

  • Washington DC, USA October 31 & November 1, 2011
  • Barcelona, Spain November 28 & 29, 2011

Is there any possibility or script to close tickets (open, new, …) after X days in RT4?

I suspect you want rt-crontool with a standard search and the RT-Action-SetStatus extension
so you can pass it --action SetStatus --arg resolved

-kevin