RT4 "Articles" documentation

RT Users
1

Hi all,

I’m unable to find much documentation regarding “Articles” in RT4. I
know RTFM was integrated into RT itself. It seems some of the
functionality has changed. There is some information here about RTFM
http://requesttracker.wikia.com/wiki/RTFM and some of it applies to RT4.

The website says: “/Incredibly flexible/: use articles for /any kind of
content/ and track only what you need”.

So… where can I find information / documentation on RT4’s Articles -
the syntax, functionality, etc?

2

I’m unable to find much documentation regarding “Articles” in RT4. I know RTFM was integrated
into RT itself. It seems some of the functionality has changed. There is some information here
about RTFM [1]http://requesttracker.wikia.com/wiki/RTFM and some of it applies to RT4.

The website says: “Incredibly flexible: use articles for any kind of content and track only
what you need”.

So… where can I find information / documentation on RT4’s Articles - the syntax,
functionality, etc?

Start with articles_instroduction.pod that ships with RT in the docs/
directory

-kevin

3

The pod file is not present in the source dist of RT 4.0.2.

–DavidOn 7/27/11 5:02 PM, “Kevin Falcone” falcone@bestpractical.com wrote:

On Tue, Jul 26, 2011 at 09:50:49PM -0900, Simon Walter wrote:

I’m unable to find much documentation regarding “Articles” in RT4. I
know RTFM was integrated
into RT itself. It seems some of the functionality has changed.
There is some information here
about RTFM [1]http://requesttracker.wikia.com/wiki/RTFM and some
of it applies to RT4.

The website says: “Incredibly flexible: use articles for any kind of
content and track only
what you need”.

So… where can I find information / documentation on RT4’s Articles

  • the syntax,
    functionality, etc?

Start with articles_instroduction.pod that ships with RT in the docs/
directory

-kevin

2011 Training: http://bestpractical.com/services/training.html

4

The pod file is not present in the source dist of RT 4.0.2.

That’s strange:

falcone@transom:~$ wget http://download.bestpractical.com/pub/rt/release/rt-4.0.2.tar.gz
falcone@transom:~$ tar zxf rt-4.0.2.tar.gz
falcone@transom:~$ find rt-4.0.2/docs/ -name articles_introduction.pod
rt-4.0.2/docs//customizing/articles_introduction.pod

It’ll even be installed in /opt/rt4/docs/

-kevin> On 7/27/11 5:02 PM, “Kevin Falcone” falcone@bestpractical.com wrote:

On Tue, Jul 26, 2011 at 09:50:49PM -0900, Simon Walter wrote:

I’m unable to find much documentation regarding “Articles” in RT4. I
know RTFM was integrated
into RT itself. It seems some of the functionality has changed.
There is some information here
about RTFM [1]http://requesttracker.wikia.com/wiki/RTFM and some
of it applies to RT4.

The website says: “Incredibly flexible: use articles for any kind of
content and track only
what you need”.

So… where can I find information / documentation on RT4’s Articles

  • the syntax,
    functionality, etc?

Start with articles_instroduction.pod that ships with RT in the docs/
directory

-kevin

2011 Training: http://bestpractical.com/services/training.html

RT Training Sessions (http://bestpractical.com/services/training.html)

  • San Francisco, CA, USA October 18 & 19, 2011
  • Washington DC, USA October 31 & November 1, 2011
  • Melbourne VIC, Australia November 28 & 29, 2011
  • Barcelona, Spain November 28 & 29, 2011
5

Sorry, I only looked in the docs/ directory itself …

–DOn 9/30/11 2:00 PM, “Kevin Falcone” falcone@bestpractical.com wrote:

On Fri, Sep 30, 2011 at 05:43:47PM +0000, David Chandek-Stark wrote:

The pod file is not present in the source dist of RT 4.0.2.

That’s strange:

falcone@transom:~$ wget
http://download.bestpractical.com/pub/rt/release/rt-4.0.2.tar.gz
falcone@transom:~$ tar zxf rt-4.0.2.tar.gz
falcone@transom:~$ find rt-4.0.2/docs/ -name articles_introduction.pod
rt-4.0.2/docs//customizing/articles_introduction.pod

It’ll even be installed in /opt/rt4/docs/

-kevin

On 7/27/11 5:02 PM, “Kevin Falcone” falcone@bestpractical.com wrote:

On Tue, Jul 26, 2011 at 09:50:49PM -0900, Simon Walter wrote:

I’m unable to find much documentation regarding “Articles” in
RT4. I
know RTFM was integrated
into RT itself. It seems some of the functionality has changed.
There is some information here
about RTFM [1]http://requesttracker.wikia.com/wiki/RTFM and some
of it applies to RT4.

The website says: “Incredibly flexible: use articles for any kind
of
content and track only
what you need”.

So… where can I find information / documentation on RT4’s
Articles

  • the syntax,
    functionality, etc?

Start with articles_instroduction.pod that ships with RT in the docs/
directory

-kevin

2011 Training: http://bestpractical.com/services/training.html

RT Training Sessions (http://bestpractical.com/services/training.html)

  • San Francisco, CA, USA October 18 & 19, 2011
  • Washington DC, USA October 31 & November 1, 2011
  • Melbourne VIC, Australia November 28 & 29, 2011
  • Barcelona, Spain November 28 & 29, 2011

RT Training Sessions (http://bestpractical.com/services/training.html)

  • San Francisco, CA, USA — October 18 & 19, 2011
  • Washington DC, USA — October 31 & November 1, 2011
  • Melbourne VIC, Australia — November 28 & 29, 2011
  • Barcelona, Spain — November 28 & 29, 2011