RT4.0.1 UpdateStatus

Where can I use the UpdateStatus in RT4.0.1 ?
It’s visible in the RT at a glance when editing and adding the
UpdateStatus to the “10 highest priority tickets I own” list.
In RT3.8.8, it was possible through a message box at the top of the
ticket page with a link to jump and disable the notification. And now it
doesn’t appear anymore in the new release.
We are using this to know when the ticket has been updated with new
information.

X

Where can I use the UpdateStatus in RT4.0.1 ?
It’s visible in the RT at a glance when editing and adding the UpdateStatus to the “10 highest
priority tickets I own” list.
In RT3.8.8, it was possible through a message box at the top of the ticket page with a link to
jump and disable the notification. And now it doesn’t appear anymore in the new release.
We are using this to know when the ticket has been updated with new information.

Turn $ShowUnreadMessageNotifications on.
It was defaulted off in 4.0.

-kevin

Thanks Kevin.
It did the trick,
XOn 08.07.2011 16:03, Kevin Falcone wrote:

On Fri, Jul 08, 2011 at 03:53:29PM +0200, Xavier Reigner wrote:

Where can I use the UpdateStatus in RT4.0.1 ?
It's visible in the RT at a glance when editing and adding the UpdateStatus to the "10 highest
priority tickets I own" list.
In RT3.8.8, it was possible through a message box at the top of the ticket page with a link to
jump and disable the notification. And now it doesn't appear anymore in the new release.
We are using this to know when the ticket has been updated with new information.

Turn $ShowUnreadMessageNotifications on.
It was defaulted off in 4.0.

-kevin


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