RT3 with FastCGI fails with client denied by server configuration

RT Users
1

I am building a new RT3 server and wanted to use fastcgi. The server runs
SuSE Enterprise 9 with Apache2 and mod_fastcgi. When I try to connected to
rt’s interface I get:

“client denied by server configuration: /srv/rt3/bin/mason_handler.fcgi” in
the web server error log.

Did a bunch of googling but found no joy.

Rt is installed as a virtual host with the following directives:

ServerName rt3.smetch.com
DocumentRoot /srv/rt3/share/html
AddDefaultCharset UTF-8
AddHandler fastcgi-script fcgi
ScriptAlias / /srv/rt3/bin/mason_handler.fcgi/

I also have the server set up:

FastCgiServer /srv/rt3/bin/mason_handler.fcgi

If I comment out the ScriptAlias line I get the correct index.html page so
it is not a directory permissisons error there but with the line in, nothing
goes thru. I thought it was a permissions error but even with chmod 777 to
alll of /srv/rt3, still no joy.

Anyone seen this before. Google is quite dry on any of the things I can
think to search on.

Thanks.

2

ServerName rt3.smetch.com
DocumentRoot /srv/rt3/share/html
AddDefaultCharset UTF-8
AddHandler fastcgi-script fcgi
ScriptAlias / /srv/rt3/bin/mason_handler.fcgi/

I had to add the following entry to my directives. Perhaps it could be
made more specific - if there’s a security risk to this suggestion
then feel free to pipe in.

<Directory “/opt/rt3”>
Order allow,deny
allow from all

Aaron