RT3: Search bug

Hi Everyone,

I get the following error page when trying to do a search in RT3:

<snip
http://webrt.nha.co.za/Search/Listing.html?Bookmark=FrT%3B%402%7C%250%7C%241%7C1&CompileRestriction=1&OwnerOp=%3D&ValueOfOwner=26&RequestorOp=LIKE&ValueOfRequestor=&SubjectOp=LIKE&ValueOfSubject=&QueueOp=%3D&ValueOfQueue=&PriorityOp=<&ValueOfPriority=&DateType=Created&DateOp=<&ValueOfDate=&AttachmentField=Content&AttachmentFieldOp=LIKE&ValueOfAttachmentField=&StatusOp=%3D&ValueOfStatus=&RowsPerPage=50&TicketsSortBy=id&TicketsSortOrder=ASC&RefreshSearchInterval=-1&Action=Search>

                          System error

error:
Can’t locate object method
"CountAll" via package “RT::Tickets”
(perhaps you forgot to load
"RT::Tickets"?) at
/opt/rt3/lib/RT/Tickets_Overlay.pm
line 1697.
context:

277:
}
278:

279:

All errors

returned from this
routine will be in
exception form.
280:
local
$SIG{‘DIE’} =
sub {
281:
rethrow_exception(
$_[0] );
282:
};
283:

284:
285:

$m is a

dynamically scoped
global containing
this

code stack:
/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:281
/opt/rt3/lib/RT/Tickets_Overlay.pm:1697
/opt/rt3/share/html/Search/Listing.html:104
/opt/rt3/share/html/autohandler:145

raw error

Can’t locate object method “CountAll” via package “RT::Tickets” (perhaps you forgot to load “RT::Tickets”?) at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1697.

Trace begun at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Exceptions.pm line 123
HTML::Mason::Exceptions::rethrow_exception(‘Can’t locate object method “CountAll” via package “RT::Tickets” (perhaps you forgot to load “RT::Tickets”?) at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1697.^J’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 281
HTML::Mason::Request::ANON(‘Can’t locate object method “CountAll” via package “RT::Tickets” (perhaps you forgot to load “RT::Tickets”?) at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1697.^J’) called at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1697
RT::tickets::CountAll(‘RT::Tickets=HASH(0x9161f84)’) called at /opt/rt3/share/html/Search/Listing.html line 104
HTML::Mason::Commands::ANON(‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9160638)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1045
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x9160638)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’, ‘HTML::Mason::Component::FileBased=HASH(0x9160638)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 735
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’) called at /opt/rt3/share/html/autohandler line 145
HTML::Mason::Commands::ANON(‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x86d9008)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1040
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x86d9008)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’, ‘HASH(0x90a3188)’, ‘HTML::Mason::Component::FileBased=HASH(0x86d9008)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 336
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’, ‘HASH(0x90a3188)’, ‘HTML::Mason::Component::FileBased=HASH(0x86d9008)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 336
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’, ‘HASH(0x90a3188)’, ‘HTML::Mason::Component::FileBased=HASH(0x86d9008)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 296
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 783
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x8a59688)’, ‘Apache=SCALAR(0x8784444)’) called at /opt/rt3/bin/webmux.pl line 119
RT::Mason::handler(‘Apache=SCALAR(0x8784444)’) called at /dev/null line 0
eval {…}(‘Apache=SCALAR(0x8784444)’) called at /dev/null line 0

</snip http://webrt.nha.co.za/Search/Listing.html?Bookmark=FrT%3B%402%7C%250%7C%241%7C1&CompileRestriction=1&OwnerOp=%3D&ValueOfOwner=26&RequestorOp=LIKE&ValueOfRequestor=&SubjectOp=LIKE&ValueOfSubject=&QueueOp=%3D&ValueOfQueue=&PriorityOp=<&ValueOfPriority=&DateType=Created&DateOp=<&ValueOfDate=&AttachmentField=Content&AttachmentFieldOp=LIKE&ValueOfAttachmentField=&StatusOp=%3D&ValueOfStatus=&RowsPerPage=50&TicketsSortBy=id&TicketsSortOrder=ASC&RefreshSearchInterval=-1&Action=Search>

Is this a bug or misconfiguration? Everything else seems to working just fine for me …

Regards,
Rehan van der Merwe
NHA

ER. This has been covered before. your DBIx::SearchBuilder is out of
date.On Mon, Mar 31, 2003 at 01:07:28PM +0200, Rehan van der Merwe wrote:

Hi Everyone,

I get the following error page when trying to do a search in RT3:

<snip
http://webrt.nha.co.za/Search/Listing.html?Bookmark=FrT%3B%402%7C%250%7C%241%7C1&CompileRestriction=1&OwnerOp=%3D&ValueOfOwner=26&RequestorOp=LIKE&ValueOfRequestor=&SubjectOp=LIKE&ValueOfSubject=&QueueOp=%3D&ValueOfQueue=&PriorityOp=<&ValueOfPriority=&DateType=Created&DateOp=<&ValueOfDate=&AttachmentField=Content&AttachmentFieldOp=LIKE&ValueOfAttachmentField=&StatusOp=%3D&ValueOfStatus=&RowsPerPage=50&TicketsSortBy=id&TicketsSortOrder=ASC&RefreshSearchInterval=-1&Action=Search>

                          System error

error:
Can’t locate object method
"CountAll" via package “RT::Tickets”
(perhaps you forgot to load
"RT::Tickets"?) at
/opt/rt3/lib/RT/Tickets_Overlay.pm
line 1697.
context:

277:
}
278:

279:

All errors

returned from this
routine will be in
exception form.
280:
local
$SIG{‘DIE’} =
sub {
281:
rethrow_exception(
$_[0] );
282:
};
283:

284:

285:

$m is a

dynamically scoped
global containing
this

code stack:
/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:281
/opt/rt3/lib/RT/Tickets_Overlay.pm:1697
/opt/rt3/share/html/Search/Listing.html:104
/opt/rt3/share/html/autohandler:145

raw error

Can’t locate object method “CountAll” via package “RT::Tickets” (perhaps you forgot to load “RT::Tickets”?) at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1697.

Trace begun at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Exceptions.pm line 123
HTML::Mason::Exceptions::rethrow_exception(‘Can’t locate object method “CountAll” via package “RT::Tickets” (perhaps you forgot to load “RT::Tickets”?) at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1697.^J’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 281
HTML::Mason::Request::ANON(‘Can’t locate object method “CountAll” via package “RT::Tickets” (perhaps you forgot to load “RT::Tickets”?) at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1697.^J’) called at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1697
RT::tickets::CountAll(‘RT::Tickets=HASH(0x9161f84)’) called at /opt/rt3/share/html/Search/Listing.html line 104
HTML::Mason::Commands::ANON(‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9160638)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1045
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x9160638)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’, ‘HTML::Mason::Component::FileBased=HASH(0x9160638)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 735
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’) called at /opt/rt3/share/html/autohandler line 145
HTML::Mason::Commands::ANON(‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x86d9008)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1040
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x86d9008)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’, ‘HASH(0x90a3188)’, ‘HTML::Mason::Component::FileBased=HASH(0x86d9008)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 336
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’, ‘HASH(0x90a3188)’, ‘HTML::Mason::Component::FileBased=HASH(0x86d9008)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 336
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’, ‘HASH(0x90a3188)’, ‘HTML::Mason::Component::FileBased=HASH(0x86d9008)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 296
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 783
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x8a59688)’, ‘Apache=SCALAR(0x8784444)’) called at /opt/rt3/bin/webmux.pl line 119
RT::Mason::handler(‘Apache=SCALAR(0x8784444)’) called at /dev/null line 0
eval {…}(‘Apache=SCALAR(0x8784444)’) called at /dev/null line 0

</snip http://webrt.nha.co.za/Search/Listing.html?Bookmark=FrT%3B%402%7C%250%7C%241%7C1&CompileRestriction=1&OwnerOp=%3D&ValueOfOwner=26&RequestorOp=LIKE&ValueOfRequestor=&SubjectOp=LIKE&ValueOfSubject=&QueueOp=%3D&ValueOfQueue=&PriorityOp=<&ValueOfPriority=&DateType=Created&DateOp=<&ValueOfDate=&AttachmentField=Content&AttachmentFieldOp=LIKE&ValueOfAttachmentField=&StatusOp=%3D&ValueOfStatus=&RowsPerPage=50&TicketsSortBy=id&TicketsSortOrder=ASC&RefreshSearchInterval=-1&Action=Search>

Is this a bug or misconfiguration? Everything else seems to working just fine for me …

Regards,
Rehan van der Merwe
NHA


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

http://www.bestpractical.com/rt – Trouble Ticketing. Free.

I did "perl -MCPAN -e “install DBIx::SearchBuilder”:



Going to read /root/.cpan/sources/modules/03modlist.data.gz
Going to write /root/.cpan/Metadata
DBIx::SearchBuilder is up to date.

My mirror must be out of date (v0.79). I did a manual download of 0.80,
but I still get the same error.

RehanOn Mon, 2003-03-31 at 16:20, Jesse Vincent wrote:

ER. This has been covered before. your DBIx::SearchBuilder is out of
date.

On Mon, Mar 31, 2003 at 01:07:28PM +0200, Rehan van der Merwe wrote:

Hi Everyone,

I get the following error page when trying to do a search in RT3:

<snip
http://webrt.nha.co.za/Search/Listing.html?Bookmark=FrT%3B%402%7C%250%7C%241%7C1&CompileRestriction=1&OwnerOp=%3D&ValueOfOwner=26&RequestorOp=LIKE&ValueOfRequestor=&SubjectOp=LIKE&ValueOfSubject=&QueueOp=%3D&ValueOfQueue=&PriorityOp=<&ValueOfPriority=&DateType=Created&DateOp=<&ValueOfDate=&AttachmentField=Content&AttachmentFieldOp=LIKE&ValueOfAttachmentField=&StatusOp=%3D&ValueOfStatus=&RowsPerPage=50&TicketsSortBy=id&TicketsSortOrder=ASC&RefreshSearchInterval=-1&Action=Search>

                          System error

error:
Can’t locate object method
"CountAll" via package “RT::Tickets”
(perhaps you forgot to load
"RT::Tickets"?) at
/opt/rt3/lib/RT/Tickets_Overlay.pm
line 1697.
context:

277:
}
278:

279:

All errors

returned from this
routine will be in
exception form.
280:
local
$SIG{‘DIE’} =
sub {
281:
rethrow_exception(
$_[0] );
282:
};
283:

284:

285:

$m is a

dynamically scoped
global containing
this

code stack:
/usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm:281
/opt/rt3/lib/RT/Tickets_Overlay.pm:1697
/opt/rt3/share/html/Search/Listing.html:104
/opt/rt3/share/html/autohandler:145

raw error

Can’t locate object method “CountAll” via package “RT::Tickets” (perhaps you forgot to load “RT::Tickets”?) at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1697.

Trace begun at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Exceptions.pm line 123
HTML::Mason::Exceptions::rethrow_exception(‘Can’t locate object method “CountAll” via package “RT::Tickets” (perhaps you forgot to load “RT::Tickets”?) at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1697.^J’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 281
HTML::Mason::Request::ANON(‘Can’t locate object method “CountAll” via package “RT::Tickets” (perhaps you forgot to load “RT::Tickets”?) at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1697.^J’) called at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1697
RT::tickets::CountAll(‘RT::Tickets=HASH(0x9161f84)’) called at /opt/rt3/share/html/Search/Listing.html line 104
HTML::Mason::Commands::ANON(‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x9160638)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1045
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x9160638)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’, ‘HTML::Mason::Component::FileBased=HASH(0x9160638)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 735
HTML::Mason::Request::call_next(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’) called at /opt/rt3/share/html/autohandler line 145
HTML::Mason::Commands::ANON(‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Component.pm line 133
HTML::Mason::Component::run(‘HTML::Mason::Component::FileBased=HASH(0x86d9008)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1040
eval {…}(‘HTML::Mason::Component::FileBased=HASH(0x86d9008)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 1039
HTML::Mason::Request::comp(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’, ‘HASH(0x90a3188)’, ‘HTML::Mason::Component::FileBased=HASH(0x86d9008)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 336
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’, ‘HASH(0x90a3188)’, ‘HTML::Mason::Component::FileBased=HASH(0x86d9008)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 336
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’, ‘HASH(0x90a3188)’, ‘HTML::Mason::Component::FileBased=HASH(0x86d9008)’, ‘ValueOfAttachmentField’, ‘’, ‘CompileRestriction’, 1, ‘RowsPerPage’, 50, ‘StatusOp’, ‘=’, ‘ValueOfPriority’, ‘’, ‘OwnerOp’, ‘=’, ‘ValueOfRequestor’, ‘rehan@nha.co.za’, ‘SubjectOp’, ‘LIKE’, ‘AttachmentFieldOp’, ‘LIKE’, ‘ValueOfQueue’, ‘’, ‘Bookmark’, ‘FrT%3B%402%7C%250%7C%241%7C4’, ‘RefreshSearchInterval’, -1, ‘ValueOfStatus’, ‘’, ‘ValueOfSubject’, ‘’, ‘ValueOfDate’, ‘’, ‘ValueOfOwner’, ‘’, ‘DateType’, ‘Created’, ‘QueueOp’, ‘=’, ‘RequestorOp’, ‘LIKE’, ‘PriorityOp’, ‘<’, ‘TicketsSortBy’, ‘id’, ‘DateOp’, ‘<’, ‘AttachmentField’, ‘Content’, ‘TicketsSortOrder’, ‘ASC’, ‘Action’, ‘Search’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/Request.pm line 296
HTML::Mason::Request::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134
eval {…}(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 134
HTML::Mason::Request::ApacheHandler::exec(‘HTML::Mason::Request::ApacheHandler=HASH(0x90a2f30)’) called at /usr/lib/perl5/site_perl/5.6.1/HTML/Mason/ApacheHandler.pm line 783
HTML::Mason::ApacheHandler::handle_request(‘HTML::Mason::ApacheHandler=HASH(0x8a59688)’, ‘Apache=SCALAR(0x8784444)’) called at /opt/rt3/bin/webmux.pl line 119
RT::Mason::handler(‘Apache=SCALAR(0x8784444)’) called at /dev/null line 0
eval {…}(‘Apache=SCALAR(0x8784444)’) called at /dev/null line 0

</snip http://webrt.nha.co.za/Search/Listing.html?Bookmark=FrT%3B%402%7C%250%7C%241%7C1&CompileRestriction=1&OwnerOp=%3D&ValueOfOwner=26&RequestorOp=LIKE&ValueOfRequestor=&SubjectOp=LIKE&ValueOfSubject=&QueueOp=%3D&ValueOfQueue=&PriorityOp=<&ValueOfPriority=&DateType=Created&DateOp=<&ValueOfDate=&AttachmentField=Content&AttachmentFieldOp=LIKE&ValueOfAttachmentField=&StatusOp=%3D&ValueOfStatus=&RowsPerPage=50&TicketsSortBy=id&TicketsSortOrder=ASC&RefreshSearchInterval=-1&Action=Search>

Is this a bug or misconfiguration? Everything else seems to working just fine for me …

Regards,
Rehan van der Merwe
NHA


rt-users mailing list
rt-users@lists.fsck.com
http://lists.fsck.com/mailman/listinfo/rt-users

Have you read the FAQ? The RT FAQ Manager lives at http://fsck.com/rtfm

I did "perl -MCPAN -e “install DBIx::SearchBuilder”:



Going to read /root/.cpan/sources/modules/03modlist.data.gz
Going to write /root/.cpan/Metadata
DBIx::SearchBuilder is up to date.

My mirror must be out of date (v0.79). I did a manual download of 0.80,
but I still get the same error.

Rehan

Can’t locate object method “CountAll” via package “RT::Tickets” (perhaps you forgot to load “RT::Tickets”?) at /opt/rt3/lib/RT/Tickets_Overlay.pm line 1697.

Perhaps you haven’t restarted apache.

http://www.bestpractical.com/rt – Trouble Ticketing. Free.