RT3 not sending emails to requestor or owner

Hi

we are in the process of moving our rt from host host to another, for
testing purpose i have installed rt3 using ‘yum’ on fedora 7, we are
using the same mysql dbs from original (by taking dump)

Everything looks fine just one problem, before in our rt setup
’requestors’ and owners do get emails but now if i create new ticket
or take ticket or ‘reslove’ one rt do not sent email to ‘me’ (owner,
requestor etc)

Any idea what i am missing?

Thanks. Askar

Hi

we are in the process of moving our rt from host host to another, for
testing purpose i have installed rt3 using ‘yum’ on fedora 7, we are
using the same mysql dbs from original (by taking dump)

Everything looks fine just one problem, before in our rt setup
’requestors’ and owners do get emails but now if i create new ticket
or take ticket or ‘reslove’ one rt do not sent email to ‘me’ (owner,
requestor etc)

Any idea what i am missing?

It’s a feature :wink:

Look at $NotifyActor in your RT configuration file (defaults is 0, i.e.
no mail to Actor.

I have the same problem. Yum was on cron updating the machine normally.
This was configured by the previous RT admin. When I checked the yum
log I noticed that yum updated perl libraries before the failures were
noticed. After Nov 9th this functionality stopped. I am in the process
of restoring from tape this directory. If you determine that it is
anything else, please reply. I have disabled yum from cron.

/usr/lib/perl5/5.8.5

drwxr-xr-x 4 root root 4096 Nov 9 04:32 unicore
drwxr-xr-x 2 root root 4096 Nov 9 04:32 warnings
drwxr-xr-x 2 root root 4096 Nov 9 04:32 Carp
drwxr-xr-x 3 root root 4096 Nov 9 04:32 CGI
drwxr-xr-x 2 root root 4096 Nov 9 04:32 Class
drwxr-xr-x 2 root root 4096 Nov 9 04:32 CPAN
drwxr-xr-x 2 root root 4096 Nov 9 04:32 DBM_Filter
drwxr-xr-x 2 root root 4096 Nov 9 04:32 Devel
drwxr-xr-x 2 root root 4096 Nov 9 04:32 Digest
drwxr-xr-x 7 root root 4096 Nov 9 04:32 Encode
drwxr-xr-x 2 root root 4096 Nov 9 04:32 Exporter
drwxr-xr-x 5 root root 4096 Nov 9 04:32 ExtUtils
drwxr-xr-x 3 root root 4096 Nov 9 04:32 File
drwxr-xr-x 3 root root 4096 Nov 9 04:32 Getopt
drwxr-xr-x 2 root root 4096 Nov 9 04:32 Hash
drwxr-xr-x 3 root root 4096 Nov 9 04:32 I18N
drwxr-xr-x 2 root root 4096 Nov 9 04:32 IPC
drwxr-xr-x 2 root root 4096 Nov 9 04:32 List
drwxr-xr-x 4 root root 4096 Nov 9 04:32 Locale
drwxr-xr-x 4 root root 4096 Nov 9 04:32 Math
drwxr-xr-x 2 root root 4096 Nov 9 04:32 Memoize
drwxr-xr-x 5 root root 4096 Nov 9 04:32 Net
drwxr-xr-x 2 root root 4096 Nov 9 04:32 NEXT
drwxr-xr-x 2 root root 4096 Nov 9 04:32 pod
drwxr-xr-x 4 root root 4096 Nov 9 04:32 Pod
drwxr-xr-x 2 root root 4096 Nov 9 04:32 Scalar
drwxr-xr-x 2 root root 4096 Nov 9 04:32 Search
drwxr-xr-x 2 root root 4096 Nov 9 04:32 Switch
drwxr-xr-x 3 root root 4096 Nov 9 04:32 Term
drwxr-xr-x 8 root root 4096 Nov 9 04:32 Test
drwxr-xr-x 4 root root 4096 Nov 9 04:32 Text
drwxr-xr-x 2 root root 4096 Nov 9 04:32 Thread
drwxr-xr-x 2 root root 4096 Nov 9 04:32 Tie
drwxr-xr-x 2 root root 4096 Nov 9 04:32 Time
drwxr-xr-x 3 root root 4096 Nov 9 04:32 Unicode
drwxr-xr-x 2 root root 4096 Nov 9 04:32 User
drwxr-xr-x 3 root root 4096 Nov 9 04:32 Attribute
drwxr-xr-x 2 root root 4096 Nov 9 04:32 B-----Original Message-----
From: rt-users-bounces@lists.bestpractical.com
[mailto:rt-users-bounces@lists.bestpractical.com] On Behalf Of Asrai khn
Sent: Monday, November 19, 2007 9:51 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] RT3 not sending emails to requestor or owner

Hi

we are in the process of moving our rt from host host to another, for
testing purpose i have installed rt3 using ‘yum’ on fedora 7, we are
using the same mysql dbs from original (by taking dump)

Everything looks fine just one problem, before in our rt setup
‘requestors’ and owners do get emails but now if i create new ticket or
take ticket or ‘reslove’ one rt do not sent email to ‘me’ (owner,
requestor etc)

Any idea what i am missing?

Thanks. Askar
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

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It’s a feature :wink:

Look at $NotifyActor in your RT configuration file (defaults is 0, i.e.
no mail to Actor.

Awesome working fine now :slight_smile:

Thanks Askar.

JBolden@broadsoft.com wrote:

I have the same problem. Yum was on cron updating the machine normally.
This was configured by the previous RT admin. When I checked the yum
log I noticed that yum updated perl libraries before the failures were
noticed. After Nov 9th this functionality stopped. I am in the process
of restoring from tape this directory. If you determine that it is
anything else, please reply. I have disabled yum from cron.

/usr/lib/perl5/5.8.5

Our RT also is not sending mail to owners anymore, but is still sending
mail to the requestor and Cc. I don’t see how $NotifyActor could have
anything to do with this, since a) we haven’t changed that config
setting, and b) owners aren’t being notified when requestors send
mail–when owners aren’t actors.

Karl Boyken

Karl Boyken, system administrator
karl-boyken@uiowa.edu
303A MLH, Dept. of Comp. Sci.
http://www.cs.uiowa.edu/~boyken/
The U. of Iowa, Iowa City, IA 52242 319-335-2730 (voice)
319-335-3668 (fax)

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