RT3 new install and customisations

RT Users
1

Hello all,

This is my first post on this list.

I am installing RT3 at a small software company as part of an intership to get
an engineering degree.

Some RT3 customisations I did might be useful to others from what I read at a
quick glance in this list archives.

  • Extensive rework to LDAPImport (version 0.04) so as to:

    • Share LDAP parameters with RT-Authen-ExternalAuth-0.08

    • Synchronise in almost real time RT3 users with LDAP by reading LDIF
      files in a cron job.

    • Allow RT3 custom fields to be fed from LDAP as well.

    • Add users to RT3 groups acording to two mechanisms (LDAP attribute
      and LDAP search base)

  • One scrip to add as CC to new tickets members of the same groups as
    the requestor. (Many users for one client account)

  • Plus a few cosmetic or localisation improvements at RTx::EmailCompletion
    and “show status in color”.

My code still needs some clean-up as I am new to Perl and I haven’t looked at
how to package it.

I guess I will publish the scrip on best-practical’s wiki, but how should I
proceed to have patches and rewrite published or merged with existing
extensions?

Regards,

Erwan HAMON - http://hamon.erwan.free.fr/

2

I guess I will publish the scrip on best-practical’s wiki, but how should I
proceed to have patches and rewrite published or merged with existing
extensions?

If you have patches to published extensions, the right thing to do is
to send them to the correct queue on http://rt.cpan.org so that the
authors can look to include them.

I am installing RT3 at a small software company as part of an intership to get
an engineering degree.

Some RT3 customisations I did might be useful to others from what I read at a
quick glance in this list archives.

  • Extensive rework to LDAPImport (version 0.04) so as to:

The easiest thing to do to generate patches for LDAPImport is probably
to clone from github

and generate diffs against that, since I assume there are some
differences between the 0.04 you were modifying and the 0.07 on cpan.

  • Share LDAP parameters with RT-Authen-ExternalAuth-0.08

Did you maintain backcompat for people using LDAPImport already?

  • Synchronise in almost real time RT3 users with LDAP by reading LDIF
    files in a cron job.

  • Allow RT3 custom fields to be fed from LDAP as well.

LDAPImport can populate values for custom fields from LDAP, I assume
you mean that you pull User Custom Field values and set them during
import? Hopefully this doesn’t conflict with the existing
functionality.

  • Add users to RT3 groups acording to two mechanisms (LDAP attribute
    and LDAP search base)

This will be interesting to see, although again, hopefully it doesn’t
conflict with the existing group functionality.

  • One scrip to add as CC to new tickets members of the same groups as
    the requestor. (Many users for one client account)

  • Plus a few cosmetic or localisation improvements at RTx::EmailCompletion
    and “show status in color”.

My code still needs some clean-up as I am new to Perl and I haven’t looked at
how to package it.

I look forward to seeing your patches

-kevin

3

Quoting Kevin Falcone falcone@bestpractical.com on Tue, 14 Jul 2009
10:06:04 -0400:

If you have patches to published extensions, the right thing to do is
to send them to the correct queue on http://rt.cpan.org so that the
authors can look to include them.

OK, thanks.

  • Share LDAP parameters with RT-Authen-ExternalAuth-0.08

Did you maintain backcompat for people using LDAPImport already?

I’ll check this carefully.

I obvioulsy lost compatibility with RT_SiteConfig parameters as I am
using those from RT-Authen-ExternalAuth-0.08. Now you mention it, I
should probably try both and leave warning messages.

Anything else should work as before. (eg: rtldapimport --update)

  • Allow RT3 custom fields to be fed from LDAP as well.

LDAPImport can populate values for custom fields from LDAP,

It did not when I pulled it prior to version 0.06 (19-Jun-2009).

I think I’d best backport the new code which seems more comprehensive
than mine.

  • Add users to RT3 groups acording to two mechanisms (LDAP attribute
    and LDAP search base)

This will be interesting to see, although again, hopefully it doesn’t
conflict with the existing group functionality.

I can’t see any conflict I have just extended “add_user_to_group”
which does $group->AddMember($principal->Id);

I have also created a del_user_from_groups which does
$group->DeleteMember($user_obj->Id);

My code still needs some clean-up as I am new to Perl and I haven’t
looked at how to package it.

I look forward to seeing your patches

OK.

best,

Erwan HAMON - http://hamon.erwan.free.fr/