This is my first post on this list.
I am installing RT3 at a small software company as part of an intership to get
an engineering degree.
Some RT3 customisations I did might be useful to others from what I read at a
quick glance in this list archives.
Extensive rework to LDAPImport (version 0.04) so as to:
Share LDAP parameters with RT-Authen-ExternalAuth-0.08
Synchronise in almost real time RT3 users with LDAP by reading LDIF
files in a cron job.
Allow RT3 custom fields to be fed from LDAP as well.
Add users to RT3 groups acording to two mechanisms (LDAP attribute
and LDAP search base)
One scrip to add as CC to new tickets members of the same groups as
the requestor. (Many users for one client account)
Plus a few cosmetic or localisation improvements at RTx::EmailCompletion
and “show status in color”.
My code still needs some clean-up as I am new to Perl and I haven’t looked at
how to package it.
I guess I will publish the scrip on best-practical’s wiki, but how should I
proceed to have patches and rewrite published or merged with existing
Erwan HAMON - http://hamon.erwan.free.fr/