RT3, My compliments to Jesse & co

Ok, so I’ve decided to take a sneak preview at RT3, and installed it on a
test-box. Well, for one thing something that jumped out at me in usefulness
is the move from keywords to Custom Fields, which solves a great nagging
problem I had on trying to create an Abuse ticketing system. This way I can
now have a field in which the IP/Host/Subnet that is being reported on, can
be referenced, and tickets cross-referenced based on that.

Of course I cannot seem to see any tickets that I have created, although the
counter seems to be incrementing. Mail to the gateway gets posted but never
shows up in the queue. But I will figure that one out eventually, once I can
figure out exactly how things are stored, and I can check on the DB…

I think this is a great ticketing system, and I am very impressed by it’s
performance and presentation. Pity that our company is hell-bent on using a
trademark product, but it’s nice to implement this on a tiny scale for our
non-company activities.

Well, back to tinkering…

Regards, Jörn Hass
Senior Systems Engineer, Infrastructure.
Internet Solutions
Tel: +27 (11) 575 1000
Fax: +27 (11) 388 3362
E-mail: jorn.hass@is.co.za
WWW: http://www.is.co.za

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I think this is a great ticketing system, and I am very impressed by
it’s performance and presentation.

I would like to just generally second that, even though I’m only on RT2.

-Robin

http://www.digitalkingdom.org/~rlpowell/ *** I’m a male Robin.
.i le pamoi velru’e zo’u crepu le plibu taxfu
.i le remoi velru’e zo’u mo .i le cimoi velru’e zo’u ba’e prali .uisai
http://www.lojban.org/ *** to sa’a cu’u lei pibyta’u cridrnoma toi

Thirded!

(Sorry Robin)

Tom–On Friday, March 07, 2003 10:00 AM -0800 Robin Lee Powell rlpowell@digitalkingdom.org wrote:

On Fri, Mar 07, 2003 at 05:38:48PM +0200, Jorn Hass wrote:

I think this is a great ticketing system, and I am very impressed by
it’s performance and presentation.

I would like to just generally second that, even though I’m only on RT2.

-Robin


http://www.digitalkingdom.org/~rlpowell/ *** I’m a male Robin.
.i le pamoi velru’e zo’u crepu le plibu taxfu
.i le remoi velru’e zo’u mo .i le cimoi velru’e zo’u ba’e prali .uisai
http://www.lojban.org/ *** to sa’a cu’u lei pibyta’u cridrnoma toi


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