RT3 Log File

Hi,

I’ve been searching the forum for the past hour and been unable to find an
answer to the following simple question:

How do I open the rt.log file?

We have recently changed companies and have a new mail exchange server and
therefore changed the details in the config, but despite the tickets being
tagged with “Outgoing email recorded”, none of the emails are being
received. I’m hoping the log file will show whats happening.

Thanks.

View this message in context: http://requesttracker.8502.n7.nabble.com/RT3-Log-File-tp57097.html

Hi,

I’ve been searching the forum for the past hour and been unable to find an
answer to the following simple question:

How do I open the rt.log file?

We have recently changed companies and have a new mail exchange server and
therefore changed the details in the config, but despite the tickets being
tagged with “Outgoing email recorded”, none of the emails are being
received. I’m hoping the log file will show whats happening.

It depends of your RT configuration (see path_to_rt/etc/RT_SiteConfig.pm
and look for Log options).

RT logs are often either in /var/log/messages, /var/log/syslog,
path_to_rt/var/log/rt.log.

As it’s a mail problem, you should also identify which local mta handle
your RT emails and look for informations in /var/log/mail.log or
/var/log/maillog.

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