In RT2, I used to add somebody as AdminCc for one ticket
so that he could be set to be the owner of that ticket
(when a ticket needed some outside of staff help for resolution)
I cannot manage to do the same with RT3:
AdditionalUser is unprivileged.
Queue group rights:
CommentOnTicket, ModifyTicket, OwnTicket, ShowTicket,
ShowTciketComments, StealTicket, TakeTicket, Watch, WatchAsAdminCc
So the AdminCc of a Ticket has the right: OwnTicket
I was expecting to see his login into the drop-down box for owner,
but he is missing…
This was working in RT2.
By the way, how mature is RT3 ?
I’m encountering lots of things which worked in RT2
and do not work anymore in RT3