RT3: how to add an owner for just one ticket?

RT Users
1

Hi,

In RT2, I used to add somebody as AdminCc for one ticket
so that he could be set to be the owner of that ticket
(when a ticket needed some outside of staff help for resolution)

I cannot manage to do the same with RT3:
AdditionalUser is unprivileged.
Queue group rights:
Roles:
AdminCc:
CommentOnTicket, ModifyTicket, OwnTicket, ShowTicket,
ShowTciketComments, StealTicket, TakeTicket, Watch, WatchAsAdminCc

So the AdminCc of a Ticket has the right: OwnTicket
I was expecting to see his login into the drop-down box for owner,
but he is missing…

This was working in RT2.

By the way, how mature is RT3 ?
I’m encountering lots of things which worked in RT2
and do not work anymore in RT3

Thanks,
Gilles-Eric DESCAMPS

2

Gilles-Eric Descamps wrote:

So the AdminCc of a Ticket has the right: OwnTicket
I was expecting to see his login into the drop-down box for owner,
but he is missing…

What version of RT3? Role-based ACLs did have some problems around
3.0.2/3.0.3 (I can’t remember exactly where), but these should be
resolved in 3.0.4.

I’m encountering lots of things which worked in RT2
and do not work anymore in RT3

Have you submitted them to rt-3.0-bugs@fsck.com ?
Phil Homewood, Systems Janitor, http://www.SnapGear.com
pdh@snapgear.com Ph: +61 7 3435 2810 Fx: +61 7 3891 3630
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